Service Department Appointment Center Representative (BDC)

Puente Hills Nissan City of Industry CA

Puente Hills Nissan is seeking a motivated energetic and customer-focused Service Department Appointment Center Representative (BDC) to join our growing team.

This position plays a critical role in delivering an exceptional customer experience by assisting customers with scheduling service appointments answering inbound inquiries following up on missed opportunities and helping maintain strong communication between customers and the service department.

We are looking for someone who thrives in a fast-paced environment communicates professionally and understands the importance of customer satisfaction and dealership performance.

Responsibilities

• Handle inbound and outbound customer calls texts and emails

• Schedule and confirm service appointments efficiently and accurately

• Follow up with customers regarding declined services missed appointments and future maintenance needs

• Assist in maintaining service appointment flow and advisor scheduling

• Work closely with service advisors and management to maximize appointment show rates

• Deliver a high-level customer experience with professionalism and urgency

• Accurately document customer interactions in dealership systems

• Assist with survey follow-up and customer retention efforts

• Help support dealership KPI/CSI objectives and manufacturer customer satisfaction goals

Qualifications

• Strong communication and customer service skills

• Positive attitude and strong work ethic

• Ability to multitask in a high-volume environment

• Comfortable handling phones texting and email communication

• Basic computer skills required

• Automotive dealership or BDC experience preferred but not required

• Bilingual is a plus (Spanish)

What We Offer

• Competitive pay plan (base pay commissions)

• Advancement opportunities within a growing dealership group

• Supportive team environment

• Paid training

• Full-time position

• Medical dental and vision benefits available

• Paid time off

If you are organized customer-focused and looking to grow within the automotive industry we would love to hear from you.