Senior Product Researcher

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industrys leading on demand pay solution DailyPay uses an award-winning technology platform to help Americas top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City with operations throughout the United States as well as in Belfast. For more information visit DailyPays Press Center.

ABOUT THE ROLE

DailyPay is building a flagship consumer financial product that millions of workers rely on to manage their earned wages. As a Senior Product Researcher you will be the voice of our users championing their needs internally across product design engineering and marketing. You will join a growing product strategy practice and help shape how DailyPay thinks about user-centered design at scale.

You are a curious entrepreneurial researcher with a large toolbox of methods an instinct for user behavior and the ability to translate insights into real product decisions. You see countless opportunities to improve consumer financial experiences and want to see your insights transformed into shipped features.

WHAT YOULL DO

• Champion the voices of DailyPay users across product design engineering and marketing teams

• Design conduct and synthesize qualitative research including in-depth interviews in-field ethnography diary studies etc.

• Design and develop quantitative research to validate or disconfirm qualitative insights

• Identify new product opportunities grounded in user needs market trends and behavioral signals especially on mobile surfaces

• Develop personas behavioral archetypes customer journeys and service blueprints to help teams empathize with users and spot opportunities

• Help product teams reframe ideas into testable hypotheses

• Prototype and plan concept tests with users across key product flows

• Lead multidisciplinary workshops to synthesize insights and ideate new solutions

• Participate in user-centered design sprints with cross-functional teams

• Promote design thinking methodology throughout the organization

• Contribute to building and evolving DailyPays product research capabilities

WHAT WERE LOOKING FOR

• 6 years of experience in Product Research UX Research or Design Strategy preferably in a startup or high-growth environment

• Postgraduate qualification (Masters or higher) in Design HCI Psychology Anthropology or a related field or equivalent experience building mobile products with large or hard-to-reach userbases in regulated industries like Finance or Healthcare.

• Bachelors degree in Design Architecture Psychology Computer Science Engineering HCI or a relevant field

• A notable portfolio that demonstrates finding novel user insights and translating them into shipped product features

• Excellent communication and interpersonal skills; proven track record of influencing stakeholders across product design and engineering

• Fluency in both qualitative and quantitative methods with strong instincts for when to use each

• Experience with online research and recruiting platforms such as usertesting dScout validately etc.

• Experience in consumer fintech financial wellness or adjacent domains is a strong plus

• Experience working with research agencies

• Ability to move between strategic framing and hands-on execution without losing either
  

High-performing cultures arent built in silos they thrive on partnership. At DailyPay we Commit Together to an inclusive professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members dont live single-issue lives and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment we empower you to Challenge Norms. Weve created a space where it is safe to ask difficult questions disrupt the status quo and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others we arrive at better more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty celebrates the unique lived experiences of its people and thrives on collective success youll find it here.

If you require reasonable accommodation for any aspect of the recruitment process please send a request to . All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion or creed alienage or citizenship status political affiliation marital or partnership status age national origin ancestry physical or mental disability medical condition veteran status gender gender identity pregnancy childbirth (or related medical conditions) sex sexual orientation sexual and other reproductive health decisions genetic disorder genetic predisposition carrier status military status familial status or domestic violence victim status and any other basis protected under federal state or local laws.

Required Experience:

Senior IC