Operations Manager

The Operations Managers role is to ensure the highest level of customer service daily activities financial performance process efficiency industry compliance and inspire team growth for an Operations Team. This role oversees dept operational KPIs hires and manages the team and is responsible for client satisfaction and operational proficiency which could be domestic and/or international.

Essential Duties and Responsibilities

• Manage staff including training on SOP changes and new processes monitoring productivity handling performance management and disciplinary issues that may arise
• Optimize operations with a strong emphasis on operational excellence focusing on continuous improvement
• Oversee the day-to-day coordination execution and tracking of shipments with the team
• Collaborate with the team to make business decisions regarding choice of vendor invoice amount and profit margin
• Ensure that the department meets operational KPIs and financial goals; including but not limited to:
• ICAT invoicing and variance policies
• Creative solutions for cost savings and improving margins
• May develop and manage the department budget
• Ensure that the team meets all industry and ICAT compliance requirements
• Provide innovative solutions to customer service issues/barriers
• Create and implement standard operating procedures
• Constantly encourage the practice of finding increased efficiencies
• Collaborate with management and the team to establish plans for meeting short-and long-term goals
• Hiring on-boarding and training new team members
• Build and maintain strong relationships with customers vendors team members
• Join sales calls with key accounts to cultivate relationships
• Work with vendors to negotiate rates and/or handle discrepancies service issues
• Subject Matter Expert for operations questions from various departments and team members
• Lead team meetings share the department vision and goals
• Develop and implement opportunities for team growth and development
• Be a leader through actions communication and mentoring
• Perform other duties as required

Qualifications & Skill Requirements

• Bachelors degree or equivalent experience
• 7 Years of transportation and/or freight forwarding experience
• 2 years as a mentor or leading others
• In depth knowledge of rating and routing freight spot quotes LTL TL and expedited ground services including negotiating rates with partners
• Expertise in the NMFC and density rating
• Understanding of major carriers including those who serve Canada and Mexico
• Proven track record of building relationships and gaining credibility with customers and vendors
• Knowledge of international and domestic geography including countries & major cities
• Proven analytical and problem-solving skills in a logistics environment
• Intermediate skills with Microsoft Office products

Key Competencies

• Proven ability to lead mentor and share knowledge with team members
• Ability to plan and effectively set priorities for implementation and meet deadlines
• Excel in meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting strong attention to detail
• Superior communication skills ability to motivate people and an emphasis on listening skills
• Extremely well organized and detail-oriented; able to handle multiple tasks simultaneously
• Must foster accountability and commitment from the team to achieve department goals
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Proven analytical problem-solving skills in a logistics environment.
• Ability to work in a time-sensitive environment
• Highly motivated team player with an outgoing and positive work attitude
• Well organized able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICATs core values

Supervisory Responsibilities: Yes

• Direct supervision and accountability of staff
• Support team in setting and achieving goals and performance objectives
• Coach and mentor team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings.
• Clearly communicate department and individual initiatives / goals
• Develop monitor and review regularly metrics and goals with team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the team to be part of ICATs overarching goals and mission

Travel Requirement: Yes up to 25%

Some travel required (by air and car) to support multi-site national operations.

Salary Range: $103275 - $121500

Location: Onsite in Forest Park GA

Join Our Team

If youre ready to take the next step in your career with a company that values your dedication and contributions we encourage you to apply.

Learn more about our available opportunities by visiting or by contacting our Senior Talent Business Partner Cindy Meckling at

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.