Repair Logistics Analyst LATAM São Paulo

At Swarovski you dont just join a brand - you help reinvent one of the most iconic names in fashion and bold ideas matter creativity drives change collaboration is valued and your work shapes how the world experiences brilliance. If youre ready to push boundaries grow your skills and leave your mark where innovation meets timeless elegance were ready for you.

Our office in São Paulo Brazil is a vibrant workplace where your expertise makes a global impact. Youll collaborate across borders deliver high-quality services and help shape a people-centered organization.

Were looking for a Repair Logistics Analyst to support the Warehouse & Logistics LATAM team. This role is responsible for responsible formonitoringthe full repair cycle and helps ensuring an efficient flow of materialsproductsand informationalignmentbetween customers repair3rdpartysupplier carrierswarehouseand internal teams.

This is your chance to assist in daytoday logistical activities to maintain operational accuracy and service quality to internal areas and Swarovski Stores and Customers.

About the Job

• Support reverse logistics operations ensuring efficient flow of materials products and information across customers Swarovski stores Third-Party Logistics repair suppliers carriers warehouse and internal teams
• Track repair transactions between stores and the Third-Party Logistics repair center ensuring full visibility of the repair cycle (pickup receiving evaluation repair testing and return)
• Monitor repair-related shipments coordinating pickups and deliveries while resolving delays losses or discrepancies with carriers and suppliers
• Support logistics planning including route scheduling pickup windows and compliance with transportation SLAs
• Monitor inbound and outbound equipment and spare parts performing system and physical checks and supporting inventory counts and reconciliation
• Ensure accurate documentation by issuing and validating invoices labels repair reports and receiving records
• Provide timely updates to customers stores and internal stakeholders on repair status and timelines
• Support resolution of day-to-day operational issues and inquiries
• Track and update KPIs such as repair cycle time transportation SLA performance and rework rates
• Prepare and share monthly reports on performance results and operational costs

About you

We are looking for a unique and amazing talent who brings along the following:

• Bachelors degree in Business Administration International Trade Logistics or a related field
• 1 year of professional experience in logistics supply chain or administrative roles
• Fluency in English (B2 level or higher); Spanish is a plus
• Experience working with ERP systems (SAP is a plus)
• Strong communication skills with the ability to collaborate across multiple teams
• Strong attention to detail with a high level of data accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong prioritization and time management skills
• Creative thinking with a continuous improvement mindset

What We Offer

You can expect a range of benefits including:

• Learning and career development programs to help you grow
• A global employeeassistanceprogram offering support in the areas of mental physical and emotional health managerial support as well as financialand legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Meal/Food Allowance
• Transportation Voucher
• Private medical coverage
• Life insurance

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895 we design manufacture and sell the worlds finest crystals gemstones Swarovski Created Diamonds zirconia jewelry accessories and home décor.

Sustainability and responsibility are at the heart of our brand from circular innovation to diversity inclusion and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair inclusive recruitment and to building a workplace where everyone feels they truly belong.