Senior DevOps Specialist, PDM

• About the Role

  We are looking for a Senior DevOps Specialist PDM to provide strong technical ownership and operational leadership for KONEs Product Data Management (PDM) platforms and related AWSbased services.

  This is a senior technical authority role with endtoend accountability for the reliability resilience and operational excellence of PDMrelated services. You are responsible not only for handson execution when needed but for setting operational standards leading complex incidents governing production readiness and driving longterm improvements across AWSbased environments.

  You act as a trusted technical partner to product platform and business stakeholders and as the primary operational escalation point for PDM services. The role requires deep technical judgment strong leadership under pressure and the ability to influence teams and suppliers to protect service continuity and platform sustainability.

  What You Will Do

• Own the endtoend operational health of PDMrelated digital products components and AWSbased services ensuring high availability stability security and maintainability.
• Define and maintain operational architecture and service standards for PDM platforms ensuring scalability and resilience in global production environments.
• Govern production readiness and golive decisions ensuring operational risks are understood and mitigated before releases.
• Act as the senior incident leader for major and crossdomain PDM incidents coordinating internal teams and external suppliers to ensure fast containment clear communication and executivelevel visibility.
• Own problem management and root cause governance ensuring recurring or systemic issues are addressed through structural longterm fixes rather than tactical workarounds.
• Define and drive operational excellence initiatives across PDM including observability automation documentation quality data accuracy and service management maturity.
• Translate operational pain points and risks into roadmaplevel improvements working closely with product platform and architecture teams.
• Champion reliability availability and security as core quality attributes embedded into ways of working.
• Provide technical leadership and operational direction to operations team holding them accountable to agreed service levels operational standards and continuous improvement targets.
• Collaborate closely with product engineering and business stakeholders translating complex technical and operational topics into clear decisions and priorities.
• Actively contribute to and influence agile and DevOps ways of working leading task forces and crossteam initiatives when needed.

• Technical skills

• Expertlevel handson experience operating AWSbased production environments with ECS Amazon RDS PostgreSQL (we use Aurora PostgreSQL) CloudFormation and CloudWatch including monitoring automation incident response change management and operational optimization.
• Strong understanding of PLM/PDM platforms product structures and product data flows with the ability to assess operational impact on businesscritical processes.
• Deep practical knowledge of DevOps Agile and ITILbased service management and how they apply to complex digital product operations.
• Proven experience leading major incidents problem management and root cause analysis across multiple teams and suppliers.
• Ability to work with service design CMDB and technical architecture documentation ensuring accuracy traceability and continuity.

• Preferred experience

• Seniorlevel experience supporting and evolving cloudbased global production services.
• Background in PLM/PDM or engineering dataintensive environments.
• Experience working in crossfunctional multivendor ecosystems with shared operational accountability.

• Soft skills

• Acts with authority and composure under pressure providing clear direction during ambiguity and incidents.
• Strong customer and business perspective ensuring operational decisions prioritize service continuity and user value.
• Excellent technical judgment able to make and defend decisions involving risk tradeoffs and uncertainty.
• Influential collaborator capable of challenging teams and suppliers constructively to protect longterm platform health.
• Structured detailoriented working style with strong communication and documentation discipline.
• Recognized as a goto expert for PDM operations reliability and production readiness.

• Education and certifications

• University degree in engineering computer science or a related field.
• Certifications or formal training in AWS DevOps ITIL4 Agile leadership or related operational practices are considered an advantage.
• Solid foundational understanding of product development and PLMrelated lifecycle processes.

• WhatWereLooking For

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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