ServiceHUB | Team Lead

Were seeking a proactive Team Lead for our Property and Facilities Coordinators who can balance people leadership operational delivery and stakeholder engagement.

Youll work closely with the Service Hub Manager providing leadership cover supporting daily operations and helping the team consistently deliver excellent service.

This role suits someone who enjoys being close to the action guiding people daytoday solving problems and lifting performance while also building capability for the long term supporting the daytoday operational running of the Service Hub.

Key Responsibilities

• Lead coach and mentor a Service Hub team to build confidence capability and consistent service delivery
• Oversee daily Service Hub operations including workflows rosters task allocation and escalation management
• Maintain strong communication with Facilities Managers contract teams clients suppliers and contractors
• Ensure consistent and compliant use of Service Hub systems with accurate data entry and reporting
• Escalate operational service continuity health & safety or reputational risks early
• Provide handson support during peak periods to maintain service excellence

Qualifications :

• Proven people leadership or senior coordination experience in a service operations contact centre facilities or similar environment
• Strong coaching mentoring and stakeholder management skills
• High level of customer service focus and professional communication skills (verbal and written)
• Excellent time management decisionmaking and problemsolving capability
• Strong systems literacy and attention to detail
• Confidence managing escalations and conflict calmly and professionally
• Ideally 3 years experience in a service or coordinationbased environment
• Experience in property facilities management or professional services is an advantage but not essential

What we Offer

Were proud to be recognised as a 2025 finalist in the Best Places to Work awards reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include:

• Colliers Academy a 12-month programme to accelerate your career in property
• Mentoring from industry experts
• Wellbeing benefits and initiatives
• An inclusive and social culture with regular team events
• Additional leave benefits including Loyalty and Volunteering leave
• Wide variety of product discounts and benefits

Additional Information :

Colliers is an inclusive employer where different perspectives cultures and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future.

If youre interested in being part of an enterprising culture that empowers you to do your best work we look forward to receiving your application.

Remote Work :

No

Employment Type :

Full-time