Customer Service Advisor

Customer Service Advisor - Salary - 26700

This is a great job for someone who is passionate about delivering outstanding customer care supporting customers through their service or claims journey and ensuring they feel confident theyre in safe hands at every stage. This is a hybrid role where you will spend 50% of your time in the office In Liverpool.

Were one of the UKs leading insurance providers working in partnership with Motability Operations to support more than 800000 Motability Scheme customers across the UK. Our work helps deliver worryfree motoring and peace of mind providing a vital lifeline that enables customers to stay mobile and independent

A bit about the job:

• Acting as the first point of contact for insurance customers via inbound calls

• Providing clear guidance reassurance and support throughout service or claims journeys

• Recognising and responding appropriately to customers who may be vulnerable

• Using multiple systems confidently to manage customer enquiries accurately and efficiently

• Working towards individual and team performance targets while maintaining excellent customer outcomes

Skills and experience were looking for:

• A professional and articulate telephone manner

• The ability to assess situations quickly and adapt support to customer needs

• Previous customer service experience is desirable

• Ability to thrive in a fastpaced targetdriven environment with a positive teamfocused attitude and a strong willingness to learn

• Good IT skills and confident using Microsoft packages e.g. Outlook and Word

Our Motability teams are available between Monday - Friday 8am and 7pm Saturday 8am 4pm. In these roles youll work shifts across these days: well share more about this during your application. Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 50% of their time in the office. Initial training will take place in the Liverpool office and may last up to a minimum of 12 weeks.

What youll get for this role:

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Employer contributed pension

• Annual company bonus

• Discounts on insurance products

• Generous holiday allowance

• Flexible benefits package including optional health and dental insurance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Aviva is for Everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wed love it if you could submit your application online. If you require an alternative method of applying or if you have any queries in relation to the vacancy please contact Gyula at