Process Design Consultant I

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes documenting business case opportunities and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies quality productivity and risk mitigation. Job expectations include working with business leaders and subject matter experts ensuring collaboration and transparency across integrated business and technology teams and driving execution of solutions within the budget and timeline.

The Process Delegate supports the Process Owner with managing the process assisting with providing inputs to and maintaining process documentation and handling specific approvals issues challenges.

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks optimize efficiency reduce variability and improve controls quality and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions to support Issue Management resolution and partner challenge

• Establish a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translates issues into structured design oriented solutions with clearly defined business case benefits

• Supports the development of enterprise change management deliverables for material projects including project charters Suppliers Inputs Outputs and Customers (SIPOC) Responsible Accountable Consulted and Informed (RACI) process maps risk assessments control plans and related artifacts

• Support Process Owner with managing the process assisting with providing inputs to and maintaining process documentation and handling specific approvals issues challenges

• Review the Process Overall Control Effectiveness rating and individual Control Design Performance and Effectiveness ratings to summarize the performance of the process and control(s) and review the inherent risk rating

• Identify and remediate any deficiencies in processes or controls including identifying audit issues and/or remediation actions necessary to address less than satisfactory process and control effectiveness ratings

• Document Operational Excellence improvement ideas in the Enterprise Technology & Simplification Initiatives (ETSI) system

• Administrative requirements include tracking stakeholder responsibilities hosting process review routines and data related activities (QA to align to data standards)

Required Qualifications:

• 2 years of financial industry experience

• Leads with process discipline and operational excellence consistently identifying and executing on opportunities to enhance efficiency and drive continuous process improvement.

• Demonstrates strong risk management practices effectively identifying managing and mitigating risk while supporting a culture of sound risk awareness and compliance in alignment with enterprise standards.

• Drives customer and client-focused results delivering outcomes in the face of obstacles while maintaining a strong focus on meeting the needs of internal and external stakeholders.

• Exhibits sound judgment and decision-making navigating risk/reward trade-offs with a fact-based objective approach to achieve optimal business outcomes.

• Communicates with clarity and purpose using a clear concise and audience-appropriate approach to influence outcomes and drive alignment across diverse stakeholders.

• Effectively navigates organizational complexity building strong partnerships leveraging relationships and collaborating across functions to deliver on business priorities.

Desired Qualifications:

• Bachelors degree in business or related field or commensurate experience

• Leading strategic and change initiatives

• Understanding enterprise policies programs procedures and systems

• Prioritizing competing demands managing multiple priorities and executing goals

Skills:

• Active Listening

• Administrative Services

• Conflict Management

• Continuous Improvement

• Critical Thinking

• Data Collection and Entry

• Data Visualization

• Decision Making

• Process Analysis / Design / Effectiveness / Mapping / Measurement / Simplification

• Project Management

• Relationship Building

• Reporting

• Scenario Planning and Analysis

• Strategic Thinking

Shift:

Hours Per Week:

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