Senior Analyst, Accounting Application Management

Job Description

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking an Sr. Analyst Accounting Application Management to join the Systems Operations team within the Enterprise Technology Group. This role provides escalated application support and operational oversight for enterprise platforms used across Acrisures internal teams. The Application Management Analyst partners closely with business stakeholders product teams vendors and technology peers to ensure the stability availability and continuous improvement of applications as the organization continues to grow and evolve.

Responsibilities:

• Provide escalated (Tier 2/3) operational support for a portfolio of enterprise applications ensuring timely resolution of incidents problems and service requests.
• Monitor application health performance and integrations proactively identifying trends risks and opportunities for improvement.
• Partner with internal technology teams vendors and business stakeholders to troubleshoot complex issues coordinate fixes and support system changes upgrades and releases.
• Support application lifecycle management activities including configuration changes testing documentation and knowledge transfer.
• Participate in incident problem and change management processes including root cause analysis and post-incident reviews.
• Maintain accurate application documentation runbooks and support procedures to ensure operational continuity.
• Act as a trusted technology partner to internal teams by translating technical concepts into clear actionable guidance.

Requirements

Required Qualifications

• Experience providing application or systems support within an enterprise technology environment.
• Working knowledge of incident problem and change management processes (e.g. ITIL-aligned practices).
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex application issues.
• Effective communication skills with the ability to collaborate across technical and non-technical teams.

Preferred Qualifications

• Experience supporting SaaS cloud-based or enterprise business applications.
• Familiarity with monitoring tools ticketing systems and service management platforms.
• Experience working in a fast-paced high-growth organization with evolving systems and processes.
• Exposure to insurance financial services or regulated industries.

Education and Experience:

Required Qualifications

• Bachelors degree in Information Technology Computer Science Business Information Systems or a related field or equivalent practical experience.
• Experience supporting applications or systems in a production environment.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail and service quality.

Preferred Qualifications

• Experience supporting enterprise platforms used across multiple business functions.
• Relevant certifications (e.g. ITIL application-specific or cloud certifications).
• Familiarity with Acrisures technology landscape operating model or insurance brokerage environment.

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.