Junior Implementation Engineer

Their vision is to enable incredible travel customer engagement through personalised timely communications highly automated workflows and AI technologies delivering tangible ROI regulation compliance loyal passengers and cost efficiencies to global travel brands.

They have since grown to become one of the travel industrys major suppliers of passenger messaging solutions. More than 60 airlines rail and travel management companies including British Airways Flight Centre Qantas Ryanair and JetBlue use their notifications platform.

With exciting plans for the future its time for them to expand their growing team and they are hoping you are who they are looking for!

Their culture and values:

Flying high: yet still climbing
They know their stuff and are happy to share their knowledge and expertise. They pride themselves on being at the top of their game and strive to keep learning.

People are their passport to success: theyre at the heart of everything they do
They develop strong relationships built on trust and respect and always do the right thing by each other and their customers.

Accelerating forward: embracing change challenge and growth
Whether its for themselves their colleagues or their customers they are always looking for ways to improve and grow. They are not afraid to challenge the status quo and drive change with enthusiasm.

All-inclusive: they are a strong collaborative community
They share the same vision: to make the best it can be. They pull together to make it a reality look out for each other along the way and make sure everyones voice is heard.

Enjoy the journey: bringing fun and positivity to everything they do
They are proud and passionate to be part of the family and never take themselves too seriously. Having fun is really important to them.

About the role:

As Junior Implementation Engineer youll be responsible for:

• Set up and configuration of the companys base platform for airline customers using internal tooling and configuration interfaces
• Set up and configuration of additional modules for customers
• Creating and amending clients HTML email templates and producing ad hoc reports
• Liaising directly with customers on small platform changes to gather pre-requisites support implementations and provide updates on projects.
• Basic internal project implementations and deployments
• Deployment tasks to include bulk patching of core fixes across customers e.g. applying patches and updates across multiple environments
• Extracting data using SQL for existing and previous customers
• Performing platform version upgrades
• Contributing to the development and maintenance of documentation and processes

Measures of success:

• Consistent and efficient customer implementations
• Positive customer feedback
• Proactively delivers assigned workloads and applies / creates repeatable processeswhere needed

The kind of person you are:

• Computer literate with a secondary education in the Ciências e Tecnologias track ideallywith Informatics-related subjects (or equivalent vocational IT training)
• Logical thinking and able to follow end-to-end processes accurately
• Good attention to detail
• Organisational skills
• Fluent in English with excellent communication skills
• A friendly Can do attitude
• Proactive in reaching out for support when necessary