Systems Administrator (OnBase)

Job Profile Summary:

The Systems Administrator (OnBase) provides day-to-day operational support and routine administration for the OnBase enterprise content management (ECM) platform and related services. This role delivers Tier 1assistancefor user and security administration basic configuration monitoring troubleshooting documentation and customer support to help ensure stable performance and a positive user experience. Working under the guidance of senior administrators and technical leads the Systems Administratorassistswith testing and upgrades supports workflow operations and reporting needs and partners with business stakeholders to resolve incidents and service requests. This position requires strong customer service attention to detail and the ability to learn OnBase architecture security concepts and configuration best practices. The role alsoparticipatesin rotating/shared after-hours and on-call coverage as scheduled to support service continuity.

Essential Functions and Responsibilities:

• Provides Tier 1 administration and support for OnBase environments including basic configuration routine maintenance and operational monitoring.

• Administers users and security (e.g. account setup role/group assignments password resets and periodic access reviews) according to established standards.

• Triages and resolves incidents and service requests through the ticketing system; documents troubleshooting steps and escalates complex issues to senior administrators or vendors.

• Assistswith workflow operations (e.g. queue monitoring routine troubleshooting and validating configuration changes) under guidance.

• Supports reporting needs by running andvalidatingstandard reports;assistswith basic data quality checks and reconciliation.

• Monitors system health scheduled processes and integrations; coordinates with integration owners when jobs fail or outputs are unexpected.

• Supports upgrades patches and environment refreshes by preparing checklists completing assigned tasks andparticipatingin functional testing.

• Maintains and improves end-user and technical documentation (procedures FAQs and standards) to increase consistency and reduce recurring issues.

• Provides basic user guidance and training on common OnBase functions and supported business processes; reinforces approved procedures and best practices.

• Collaborates with stakeholders to capture requirements for minor enhancements; helpsvalidatesolutions in test environments and confirms expected outcomes.

• Performs other related duties as assigned;participatesin scheduled rotating/shared after-hours and on-call coverage and may support planned maintenance windows or priority incidents.

Knowledge SkillandAbilities:

• Foundational knowledge of enterprise content management concepts and the ability to learn OnBase system architecture and administration.

• Experience supporting end users through a ticketing system; strong customer service mindset ownership and follow-through.

• Ability to complete routine user and security administration (users roles/groups permissions) and follow standard operating procedures.

• Basic understanding of workflow and business process concepts; ability tomonitorqueues andvalidateexpected routing outcomes.

• Basic reporting skills including running standard reports and validatingresults;exposure to read-only SQL queries is a plus.

• Clear documentation skills (step-by-step procedures knowledge base articles) and attention to detail when recording changes.

• Awareness of security and governance practices (least privilege access reviews data handling) and the ability to follow compliance requirements.

• Ability to communicate effectively with technical and non-technical stakeholders and escalate issues withappropriate contextand evidence.

• Working knowledge of Windows-based applications and basic networking concepts; familiarity with IIS and relational databases is helpful.

• Ability to manage multiple priorities meet deadlines and work effectively in a team-based environment.

Competencies:

Organizationalor StudentImpact:

• Follows established technical and business processes; supports change management activities for routine updates and requests.

• Executes assigned operational and administrative tasks that contribute to system stability user experience and service levels.

• Maintainsaccuraterecords and documentation to reduce errors and improve repeatability.

• Limits errors byvalidatingchanges following checklists and escalating risks promptly to prevent user or operational impact.

Problem Solving & Decision Making:

• Resolvesroutine issues using documented procedures knowledge articles and guidance from senior team members.

• Gathers symptoms reproduces issues when possible and documents troubleshooting steps to support effective escalation.

• Participates in small improvements and maintenance activities;learnsandappliesbest practices to reduce recurring incidents.

Communication & Influence:

• Communicates clearly with customers and internal teamsregardingincident status next steps and expected resolution timelines.

• Builds productive working relationships with peers and stakeholders and seeks input when policy security or process clarification is needed.

Job Qualifications:

Minimum Qualifications:

• Typically requires a university degree in Information Systems Computer Science or a related field or equivalent professional experience.

• 12 years of experience in application support systems administration help desk or a related technical role.

Preferred Qualifications:

• Experience supporting or administering OnBase (or a comparable ECM/content services platform) in a production environment.

• Exposure to OnBase administration tasks such as user/security setup privileges and basic configuration.

• Familiarity with OnBase Workflow concepts (monitoringqueues understanding routing rules) and basic reporting.

• Basic SQL skills for read-only querying and troubleshooting; familiarity with relational database concepts.

• Windows Server fundamentals; familiarity with IIS and application services is a plus.

• Hyland OnBase Administrator certifications (e.g. OnBase Administrator Associate/Professionalformerly OCSA) preferred.

• Experience working in an IT service management (ITSM) and/or Agile environment.

Physical Requirements:

• Prolonged periodsofsitting at a desk and working on a computer.

• Must be able tolift upto 15 pounds at times.