Senior Product Associate- Claim, Disputes & Fraud Operations
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
As a Senior Product Associate in Senior Product Associate- Claim Disputes & Fraud Operations you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB delivering value to millions of customers and over 30000 employees. As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As a Senior Product Associate in Senior Product Associate- Claim Disputes & Fraud Operations you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
- Writes the requirements epics and user stories to support product development
- Navigates and delivers results by building alignment across multiple teams managing competing priorities and driving product initiatives through matrixed environments
- Leverages data analysis tools and techniques to interpret product performance metrics identify trends and translate insights into actionable product decisions that drive measurable business outcomes
- Manages relationships with a broad set of stakeholders across business technology and operations ensuring clear communication expectation setting and buy-in
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Demonstrated ability to operate effectively within complex organizations
- Developing stakeholder management skills
Preferred qualifications capabilities and skills
- Experience in claim disputes or fraud space
Required Experience:
Senior IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
