Supervisor-Teleservices

Baptist

Job Location:

Memphis, TN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Job Summary

Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions employees operations and activities within the assigned call center; including coordination staff training assigning and reviewing work and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.

Job Responsibilities

Supervises and coordinates the day-to-day delivery of patient care/customer service.

Supervises daily operations activities and personnel of the call center area.

Participates in the goal setting process recommends policy and procedure and assists in evaluating programs.

Acts as a change agent evaluating present systems and creating efficient effective systems as necessary.

Coordinates and maintains work schedule for all staff.

Reviews Edits and Approves payroll for staff.

Maintains employee personnel files.

Completes work orders for department.

Places orders for all department supplies and minor equipment.

Conducts monthly 10:10 recording reviews with all staff.

Demonstrates the professional role model.

Implements cost effective solutions.

Specifications

Experience

Description	Minimum Required	Preferred/Desired
	5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies.

Education

Description	Minimum Required	Preferred/Desired
		Associate degree or higher degree preferred.

Special Skills

Description	Minimum Required	Preferred/Desired
		Customer Service experience and knowledge of call center operations

Required Experience:

Manager

DescriptionJob SummaryManages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions employees operations and activities within the assigned call center; including coordination staff training assigning and reviewing work an...

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About Company

Baptist

Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.

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