Senior Managed Services Engineer (L2L3)
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Job Location:
Hicksville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Managed Services Engineer (L2/L3) Enterprise MSP
Location:Remote / Hybrid (EST business hours)
Job Type:Fulltime
Company:LincolnIT
Job Summary
LincolnIT is seeking a Senior Managed Services Engineer (L2/L3)to support a large enterprisescale managed services engagement delivered under a hybrid MSP/MSO model. This role is dedicated to a single client environmentand is responsible for daytoday operational execution across infrastructure cloud identity Microsoft 365 endpoint operations and data protection.
This position is ideal for an experienced MSP engineer who values ownership stability and disciplined service deliveryover ticket churn or adhoc project work.
Key Responsibilities
Infrastructure & Cloud Operations
At LincolnIT we focus on operational excellence clarity and accountability. This role offers real ownership stability and the opportunity to work in a disciplined MSP model supporting enterprise clients without chaos or ambiguity.
Location:Remote / Hybrid (EST business hours)
Job Type:Fulltime
Company:LincolnIT
Job Summary
LincolnIT is seeking a Senior Managed Services Engineer (L2/L3)to support a large enterprisescale managed services engagement delivered under a hybrid MSP/MSO model. This role is dedicated to a single client environmentand is responsible for daytoday operational execution across infrastructure cloud identity Microsoft 365 endpoint operations and data protection.
This position is ideal for an experienced MSP engineer who values ownership stability and disciplined service deliveryover ticket churn or adhoc project work.
Key Responsibilities
Infrastructure & Cloud Operations
- Operate and support VMware and AWS environments
- Provision and decommission Windows and Linux servers
- Maintain OS build standards capacity validation and inventory accuracy
- Support Microsoft server platforms including SQL RDS and VDI
- Execute monthly OS patching for Windows and Linux servers
- Support emergency and zeroday patching activities
- Perform patch validation rollback and postpatch verification
- Remediate vulnerabilities aligned to CVSS severity and approved change windows
- Document remediation outcomes and approved exceptions
- Coordinate patching with internal application owners and thirdparty vendors
- Execute approved patch plans during maintenance windows
- Validate application functionality postpatch
- Document dependencies outcomes and issues
- Administer enterprise backup and recovery platforms (e.g. Rubrik Pure Storage Dell PowerScale Azure Files M365 workloads)
- Monitor backup jobs and remediate failures
- Perform filelevel mailboxlevel and VMlevel restores
- Support retention compliance alignment and restore testing
- Administer Active Directory (users groups GPOs OUs)
- Execute access change requests and decommissioning activities
- Support Microsoft Entra ID user role and Conditional Access administration
- Maintain identity hygiene and lifecycle processes
- Administer Microsoft 365 tenant services
- Manage licensing and configuration settings
- Support Exchange Online and hybrid environments
- Perform mailbox provisioning permissions management and mailflow troubleshooting
- Execute litigation hold and retention administration (administrative tasks only)
- Support endpoint patching and vulnerability remediation at scale
- Enforce CIS and approved security baselines
- Execute endpoint policy enforcement and failure remediation
- Support compliance and remediation reporting
- Respond to and resolve incidents across servers endpoints and Microsoft 365 (P1P4)
- Participate in a 247 oncall rotation for Priority 1 incidents
- Execute approved changes in accordance with CAB and ITIL processes
- Coordinate escalations with vendors and internal specialist teams
- Contribute to root cause analysis and continuous service improvement
- Dedicated to a single enterprise client during business hours (staggered shifts)
- Works within a governed MSP framework (SDM SLAs CAB)
- Uses automation and tooling for repeatable operational tasks
- Supported by shared NOC cloud escalation and specialist teams
- 5 years of experience in MSP or enterprise IT operations
- Strong Windows Server and Active Directory administration skills
- Handson VMware experience; AWS operational experience preferred
- Microsoft 365 and Exchange Online administration experience
- Proven experience with patching vulnerability remediation and backups
- Familiarity with ITILaligned incident problem and change management
- Experience supporting largescale environments (hundreds of servers thousands of endpoints)
- Strong documentation and operational discipline
- Healthcare or regulatedindustry experience
- Experience with Rubrik Citrix Pure Storage or similar platforms
- Microsoft VMware or AWS certifications
- Enterprisegrade environments and longterm client engagements
- Clear scope ownership and accountability
- Mature MSP operating model with strong governance
- Support from shared specialist and escalation teams
- Competitive compensation and benefits
At LincolnIT we focus on operational excellence clarity and accountability. This role offers real ownership stability and the opportunity to work in a disciplined MSP model supporting enterprise clients without chaos or ambiguity.
Required Experience:
Senior IC
About Company
Looking for a responsive managed service provider? We deliver outstanding IT services, aligned with your business model and tech goals for optimum growth.
