Workplace Specialist Content Designer

• Own the MDW catalogue end to end in English and French: create structure maintain and continuously update catalogue pages (including the annual update campaign and ad-hoc updates)
• Ensure content accuracy relevance and alignment with SG standards and terminology by coordinating reviews and validations with PMs/POs and technical/business stakeholders
• Increase visibility and adoption of the MDW offer by promoting the catalogue; contributing to improvements in navigation and search (keywords tagging); and driving awareness of key services through targeted communications and adoption campaigns
• Support AI smart assistant integration by structuring and cleansing knowledge sources defining prompt strategy and continuously optimising prompts using MDW knowledge
• Ensure cross-channel consistency (between our platforms) and clarity of the Digital Workplace offer (including for new joiners from other tenants) to drive adoption reduce change resistance and limit support tickets through self-service
• Adapt and maintain catalogue content to support business continuity needs
• Monitor analyse and report on catalogue performance (usage and content effectiveness) and drive continuous improvement actions
• Propose a user-centric structure for catalogue pages and evolve it as user needs change
• Support broader team activities as needed (e.g. incident communications for Digital Workplace tools community management event organisation and adoption campaigns)

Qualifications :

• Very good level of French and English
• User-centric (in multicultural perimeter)
• Passionate about new technologies
• Team spirit and ability to work across teams departments locations
• You are a good communicator and you have good writing skills
• Desire to learn continuously and to share your experience
• You know how to evolve in an international environment

Nice to have:

• Bachelors degree in communication/marketing or related field
• Previous experience in knowledge management will be a plus
• Project management skills
• A proactive and reactive attitude
• Autonomy
• Good analytical and synthesis skills

Additional Information :

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and training to sustain your growth
• Medical insurance
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings

Remote Work :

No

Employment Type :

Full-time