Business Analyst

ESSENTIAL FUNCTIONS 

Business Process Discovery & Management 

Lead requirements gathering through interviews workflow analysis and business process mapping 
Evaluate existing processes to identify opportunities for enhancement or modernization 
Develop use cases feature requirements and user stories to support system improvements 
Partner with technical teams to ensure alignment between business needs and technical implementation 
Support planning for new IT services and service bundles 
Research emerging technologies and assess their fit for City operations 
Conduct initial testing of enhancements; coordinate with SMEs for secondary validation 
Contribute to project and portfolio management activities 
Apply project management principles as needed 
Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy  

Relationship Management 

Build collaborative relationships with departmental partners and central OIT teams 
Serve as the primary point of contact for assigned business process areas 
Conduct regular stakeholder reviews planning meetings and priority-setting sessions 
Advocate for stakeholder needs within OIT 
Monitor and report on project status service delivery and stakeholder satisfaction 
Ensure transparency communication and alignment across teams  

Project Governance & Portfolio Support 

Support the PMOs Project Health Check process including data validation and performance analysis 
Review metrics such as schedule scope budget and risk to identify trends or concerns 
Assist in building dashboards scorecards and reporting materials 
Prepare summaries for leadership and governance meetings 
Maintain PMO documentation in systems like SharePoint or Smartsheet 
Support contract coordination (staff augmentation IT implementation planning/architecture) 
Assist with RFI/RFP processes including documentation tracking and evaluation support  

KNOWLEDGE SKILLS & ABILITIES 

Ability to translate business needs into clear technical requirements 
Strong strategic and analytical thinking with a user-centered mindset 
Excellent communication skills including explaining technical concepts to non-technical audiences 
Ability to build trust and work collaboratively across a diverse environment 
Experience researching technologies and contributing to data-informed decisions 
Strong problem-solving organization and documentation skills 
Commitment to innovation transparency and inclusive service delivery  

Qualifications :

Bachelors degree in Computer Science Information Systems or related field 
OR an equivalent combination of education and experience 
At least seven (7) years of professional experience including five (5) years of business analysis 
Experience with tools such as MS Excel Project PowerPoint and Visio 
Experience leading or managing projects is a plus 
Experience with Organizational Change Management is a plus 
Experience in government or large complex environments is preferred  

Additional Information :

Salary Range: $75000-$85000

Salary cannot exceed $85000

All applications must include a cover letter. Applications without a cover letter will be considered incomplete. 

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race
ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time