VIP Lead

Scopely is looking for aVIP Leadto join the GSN Casino team. The position can be based in Bangalore India Tel Aviv Israel or Barcelona Spain.

At Scopely we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing publishing and innovating the mobile games industry connecting millions of people around the world daily.

With 30M downloads GSN Casino is home to slots bingo cards and more! Team members are distributed across the globe with hubs in Bengaluru Tel Aviv Barcelona among others.

What Youll Do

As the VIP Lead you will manage a team of VIP Managers and look after our most valuable players. You will manage the work internal and external resources associated within the VIP department including crafting requirements delegating responsibilities developing and executing strategies that offer a new vibrant layer of service for the VIP players. The right candidate will have creative and effective solutions to maximize VIP engagement strengthen player loyalty and showcase our appreciation for their dedication.

In this role you need to be collaborative organized and resourceful with the ability to communicate effectively across different levels within the company as you guide the VIP team and stakeholders whom you will work with closely to successfully execute on multiple projects and initiatives simultaneously. You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes reporting and industry standards.

The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams such as LiveOps Roadmap Game Design etc. Responsibilities may include:

• Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX manager
• Guiding training and supporting staff performance and growth
• Motivate and support internal and external teams to ensure project goals objectives milestones and deliverables are achieved
• Onboarding: in charge of coordinating new hires orientation and training
• Centralize VIP documentation on Confluence/Drive
• Draw insights from PX data and VIP Feedback and assist stakeholders in designing solutions to improve the VIP experience
• Oversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction high
• Collaborate on the creation of loyalty programs
• Work with the Community and PX teams to understand upcoming events product updates and ensure that your VIPs are kept up to date
• Analyze performance identify the best opportunities for optimization and regularly iterate to maximize results

What Were Looking For

• 4 years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmap
• Experience in revenue generation/sales campaigns
• Solid experience supporting teams and working with multiple business units (customer support developers business operations etc.) to drive large projects focused on service and products with measured results
• You are highly organized detail-focused timely and results-driven. You have a strong sense of ownership and accountability for success of operations
• Experience in mobile products and agile environments
• Experience with marketing automation and CRM tools
• Data-driven with an ability to understand trends and find ROI-positive solutions
• Tremendous communications skills including excellent written and spoken English
• Must have a passion for conflict resolution and problem-solving
• Strong evidence of contributing to customer satisfaction retention & engagement
• Ability to analyze and draw conclusions from raw data
• Need to have creative impulses and the confidence to share ideas with teammates
• Outgoing likable enthusiastic and driven to achieve results

Bonus Points

• Ability to produce target-specific program and report accordingly
• Proven experience in VIP portfolio / ROI driven growth
• Proven experience in analytical reporting and budget management

At Scopely we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

About Scopely

Scopely is a leading video game and global interactive entertainment company home to many of the worlds most beloved and enduring experiences including two of the most successful mobile games of all-time MONOPOLY GO! and Pokémon GO along with Stumble Guys Star Trek Fleet Command MARVEL Strike Force WWE Champions the Scrabble franchise Yahtzee With Buddies and many others. Across mobile web PC and console Scopely creates develops publishes and live-operates one of the most diversified and award-winning portfolios in the games industry bringing hundreds of millions of players together through a shared love of play.

Founded in 2011 Scopely is powered by its exceptional team including thousands of world-class gamemakers around the globe a distinctive tenet-driven culture and its proprietary technology platform Playgami. Together these strengths have fueled Scopelys position as the #1 mobile games company in the U.S. and #2 globally generating more than $10 billion in lifetime revenue. Whether building global sensations like MONOPOLY GO! from the ground up or expanding through strategic acquisitions including the FoxNext GSN and Niantic games businesses Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the 100 Most Influential Companies in the World by TIME magazine and one of Fast Companys Worlds Most Innovative Companies and Best Workplaces for Innovators Scopely believes that video games can be a force for good creating meaningful connections vibrant communities and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information visit: to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @.

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Employment at Scopely is based solely on a persons merit and qualifications. Scopely does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law. We also consider qualified applicants with arrest or conviction records consistent with applicable federal state and local law.