L2 IT Customer Support with German & English

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague! And youll also be considered a hero when you solve our customers challenges. 

What well achieve together:

• Provide user assistance in one or more technical areas by providing specific answers
• Perform if necessary an escalation to the appropriate competence team
• Connect remotely (by phone email etc.) and occasionally with the user
• Participate in the development of team skills
• Receive requests
• Qualify the request according to the terminology
• Process the request according to the procedures
• Provide answers adapted to the request and the needs of the user
• Follow up on files
• Participate in the ongoing training of the team
• Participate in the optimization of the service by being a force of proposal in the organization on procedures and processes

Qualifications :

This job is the right for you if:

• You are technically autonomous and work in close collaboration with the actors of the supportchain (service desk proximity and infra team). 
• You are a Workstation Engineer and will support the local technicians as Level 2. 
• You therefore have a good level of technical analysis autonomy and ability to develop the skills of local technicians. 
• Spoken languages:Advanced German  Medium English 

You are comfortable with the following technologies:

• Workstation environment and its components (physical and virtual) 
• Windows 10 
• Windows Servers 
• SCCM (master packaging) 
• Office OneDrive 
• SharePoint 
• Active Directory 
• Supervision / monitoring /automatisation 
• LAN/WAN Networks 
• Backup 
• Security elements (traffic flow firewall VPN) 
• ToIP CISCO (terminals) 

Additional Information :

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job #AJobThatMakesSense

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time