Team Support Specialist Customer Sales & Service

As a Team Support Specialist at SIXT you will play a key role in driving performance service quality and team engagement within our Customer Experience operations. Acting as a frontline leader you will support and develop a team of contact center agents while ensuring a high standard of customer service operational efficiency and compliance with company standards.

This role is ideal for professionals who thrive in a fast-paced environment enjoy coaching and developing others and are passionate about delivering exceptional customer experiences while driving team performance.

YOUR ROLE AT SIXT

You lead coach and motivate a team of contact center agents ensuring high performance and a strong customer-first mindset
You monitor and manage team KPIs (call handling time first call resolution quality scores customer satisfaction) to drive performance and accountability
You provide real-time support to agents on escalated or complex customer interactions ensuring effective resolution
You conduct regular one-on-ones performance evaluations and team meetings to support development and engagement
You ensure adherence to scripts protocols compliance standards and company policies
You identify training needs and coordinate coaching and development initiatives to improve team capability

YOUR SKILLS MATTER

Education & Experience You hold an Associates degree or bring 35 years of experience handling high-visibility customer issues preferably in a call center or customer operations environment
Leadership & Collaboration You are a strong team leader who can motivate coach and collaborate effectively across global teams and stakeholders
Organization & Time Management You are highly organized and able to prioritize effectively in a fast-paced high-volume environment
Decision-Making You demonstrate strong judgment and problem-solving skills in complex or escalated situations
Communication You communicate clearly and professionally both written and verbally and can confidently engage with all levels of leadership including executive stakeholders

WHAT WE OFFER

Comprehensive Benefits Package Enjoy medical dental vision life insurance and a 401(k) retirement plan along with additional coverage options such as critical illness and pet insurance
Paid Time Off Vacation sick leave floating holidays and a strong focus on work-life balance
Bonus Plan Take advantage of performance-based incentives tied to individual and team success
Career Growth Opportunities Develop your career within a growing global organization with advancement potential
Hybrid Work Format First 90 days fully onsite for onboarding and training followed by a flexible 4/1 hybrid schedule (4 days onsite 1 day remote)
Employee Rental Discounts Access exclusive rental rates for you your friends and your family
Additional Perks Work in a modern office environment (e.g. Downtown Tulsa) with free parking and opportunities for professional development

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Full-time