Commercial Insurance Manager

Why Join Us: At Salem Five Insurance you will be part of a team that delivers more than just coverage we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners we work together to create tailored insurance solutions that reflect each clients unique goals and values. Whether supporting families businesses or individuals with complex needs you will play a key role in delivering clarity care and professionalism every step of the way.

This position can be based in our Woburn office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This leadership role will be responsible for supervising the Commercial Lines support team in maintaining expanding and servicing accounts. This role works closely with the Sales Management team to align both sales and service for a premier client experience. Please click on Job Title to read full description and qualifications.

• Work with the Commercial Lines Account Managers to offer support guidance and oversight to reach individual department and division goals.
• Provides direction training and support to team members on their assigned accounts for renewal reviews.
• Maintains technical knowledge of coverages rating changes and form changes to inform the team and strive to direct business with lead carrier partners.
• Monitors workflows consistency with processes and procedures and provides training for team members.
• Recommends and implements procedures to increase efficiency and effectiveness for the Commercial Lines department.
• Supports Producers as needed for client issues.
• Train newly hired Commercial Lines Account Managers on rating quoting new business applications binders of insurance endorsements certificates of insurance audits renewal reviews remarketing invoicing/billing and cancellations in accordance with office procedures and any other relevant duties as necessary.
• Provide quality control reviews of Commercial Lines Account Manager duties to ensure adherence to underwriting authority and guidelines as established by the various companies and internal procedures.
• Assists with reviewing and correcting invoice discrepancies on a timely basis as needed.
• Maintains operational efficiency by remaining up to date on agency management system changes and procedures through ongoing training seminars and industry conferences.
• Special projects and other duties as assigned.
• Demonstrate compliance with insurance laws and regulations
• Assume additional responsibilities as requested.
• Regular attendance is essential to this position.

SUPERVISORY RESPONSIBILITIES:

• Carries out managerial responsibilities in accordance with the organizations policies and applicable laws. Staff management responsibilities include training employees planning assigning and directing work addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

• Bachelors Degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 5 years Commercial Lines Account Management experience or equivalent required.
• Proficient in Microsoft Office Suite (Word Excel Access Power Point).
• Excellent verbal and written communication skills are essential.
• Ability to perform effectively in an environment where confidentiality maturity sound judgment initiative and professionalism are required.

CERTIFICATES LICENSES REGISTRATIONS:

Property & Casualty Insurance License required.

Benefits/Incentives:

We offer a comprehensive benefits package designed to support your wellâbeing and success including medical dental and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program annual holiday reception summer family outing and more.

Salary Range: $90000 - $120000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education qualifications certifications experience skills seniority location and performance. This range may be modified in the future.

Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.

No unsolicited resumes accepted from agencies.