Vendor Management Analyst

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Position Summary:

The Vendor Management Analyst is responsible for vendor service delivery governance overseeing the performance of contracted vendors (including Managed Service Providers) across the enterprise in support of the organization strategic Technology Vendor Management Program. Analyze vendor performance to assess compliance-to-contract identifying contract performance deficiencies or areas of performance improvement and corresponding actions such as remediation plans tracking contracted service levels and remedies and conducting activities such as account reviews with the objective of attaining beyond the contract value from vendor relationships. Understands software license models performs contract renewals reviews and vendor negotiations.

What you will do:

• Participate in the creation of vendor management tools standards and processes.

• Participate in vendor negotiations; responsible for tracking and maintaining vendor performance

• Develop annual objectives for selected vendors with the goal of reducing costs improving performance and driving efficiencies.

• Conduct account reviews which include vendor performance with strategic and other selected vendors.

• Maintain license audit schedule and perform regular internal license audits as well as externally requested software audits.

• Provide licensing guidance to Gordon Food Service managers (project managers team manager directors etc) regarding implementation of new systems integration of acquired systems and changes to other existing systems and usage affecting licensing.

• Review existing contracts to provide guidance and understanding to Gordon Food Service managers.

• Review new contracts to provide input prior to signature.

• Provide input for budgeting of renewals new support contracts and subscription agreements.

• Manage hardware and software support renewals.

• Produce required asset management and IT financial reporting in a timely manner.

• Other duties and responsibilities as assigned.

When you will work:

• Monday to Friday 8am to 5pm

• Hybrid schedule 4 days in office in Wyoming MI with 1 day remote

What youll bring to the table:

• Associate Degree in Business Administration or related field required

• Bachelors Degree preferred

• Two to four years of IT vendor management experience strongly preferred

• Must have good written and verbal communication skills and good organizational and problem-solving capabilities.

• Must have the ability to multi-task prioritize and be able to work independently or within a team environment.

• Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

• Knowledge of spreadsheet word processing presentation email and internet software applications