Reservations All Rounder

About the role...

We are seeking a Reservations All Rounder to join our dynamic this versatile role you will be the backbone of our reservations department handling a diverse range of responsibilities to ensure seamless booking experiences for our guests. As an all-rounder you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.

• Process and manage guest reservations across multiple channels including phone email and online platforms
• Provide comprehensive customer support by responding to inquiries addressing concerns and offering solutions in a timely and professional manner
• Maintain accurate and up-to-date reservation records in our booking systems and databases
• Handle payment processing and verify booking confirmations with guests
• Coordinate with other departments including housekeeping front desk and management to ensure smooth operations
• Manage cancellations modifications and special requests with flexibility and attention to detail
• Support team members across various reservations functions and provide backup coverage as needed
• Identify and resolve booking discrepancies and guest concerns promptly
• Maintain knowledge of room availability rates and promotional offerings
• Contribute to team goals and participate in continuous improvement initiatives

Qualifications :

About you...

• Proven experience in a reservations customer service or hospitality environment
• Proficiency with reservations management systems and booking software
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office applications and general computer literacy
• Customer-focused mindset with a commitment to delivering exceptional service
• Problem-solving skills and ability to handle challenging situations calmly
• Attention to detail and accuracy in data entry and record-keeping
• Flexibility and willingness to adapt to changing priorities
• Knowledge of the hospitality or travel industry (preferred)
• Experience using Opera Clout resaweb ACDC

Additional Information :

So when will you be joining us

The Novotel brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunities
A rewarding work environment
Global discounts on hotel accommodation & Food and Beverage

Whats in it for you

Youll be rewarded for your hard work with a suite of benefits that supports you and your familys wellbeing including: 

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurants
• A collaborative vibrant culture
• Professional development opportunities
• A reward and recognition

What are you waiting for  APPLY NOW!

Remote Work :

No

Employment Type :

Full-time