Field Support Officer

TAFE NSW Life-Changing Careers

Field Support Officer

Bathurst/ Lithgow/ Dubbo/ Orange/Blue Mountains (subject to campus availability)

Temporary Full Time until 30th June 2027

$103050 $108266 salary package - includes base salary ($90791 - $95387) plus employers contribution to superannuation and annual leave loading

At TAFE NSW we are dedicated to life-changing impact.

Thats why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someones world. Whether thats inspiring students supporting each other or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus Integrity Collaboration and Excellence. They define who we are how we work and inspire our performance.

We invest in our people

At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.

We provide you with tools ongoing training and professional development health and wellbeing programs and a 35-hour working week with a variety of flexible working options.

About the role

The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience including staff students and key stakeholders. Leveraging their expertise from prior service desk experience they offer a blend of virtual on-site and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests from routine to complex within the Digital Solutions Group. This tiered response approach ensures timely and effective solutions for our geographically dispersed community.

This is a temporary full time role till 30th June 2027 and will support multiple campus locations within central west region and will involve travel to other campus locations as required.

About you

As a Customer-Focused Field Support Officer you will have minimum 2 years of technology expertise adeptly navigating both virtual and on-site support scenarios. Your mission To place your customers squarely at the heart of every decision. You are a champion of documentation meticulously updating records and crafting user-friendly guides. Your goal To elevate service resolution procedures to new heights.

You collaborate and foster seamless communication between teams ensuring everyones on the same wavelength. And when it comes to translating IT jargon into plain English youre the bridge that connects tech-savvy wizards with those who prefer their gadgets spellbound.

In addition to the above you will also need a current NSW drivers license as you will be required to travel to various other campus locations.

To find out more about the role click to view theRole Description.

Our commitment to Diversity Equality and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.

To apply for this role click apply now and provide:

• Your current resume
• Copies of your qualifications where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question:Share a recent example when you supported a non-technical customer through a complex IT issue. How did you diagnose and resolve the problem while ensuring the customer felt informed and assured throughout the process

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm Wednesday 20th May 2026

Additional Information:

General recruitment and adjustment enquiries: contact Talent Acquisition AdvisorShweta Yadav via email or phone

Role-specific enquiries:contact Michael Richardson Senior Field Support Officer via email or phone

For support with preparing your application and understanding the recruitment process visit our Application Process page and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the preemployment process.

To be eligible for a position at TAFE NSW you must be an Australian citizen a permanent resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool valid for 18months may be created for this position and used to fill future vacancies.

Considering a move to Regional NSW The Welcome Experience is a free service offering personalised support to help you settle in connecting you with local communities essential services and lifestyle opportunities.