RPX Operations Analyst

TheRPXOperations Analyst IsupportsRPX Operations by managing operational tasks vendor relationships and process improvements. This role requires analytical skills attention to detail and the ability to work independently and collaboratively.RPX OperationsAnalyst Iwill take ownership of assignedtasksand contribute to the efficiency and effectiveness of RPX Operations

• Operational Ownership & Timeliness: Take ownership of assigned tasks ensuring all deliverables are completed within defined SLAs and expected timelines.
• Lead Management: Manage and track vendor leads ensuringtimelyfollow-up andaccuratedocumentationwithin agreed SLA.
• Application Review:Preparespreadsheets forreviewsof vendor applications and coordinate follow-up with stakeholders.
• Security Assessment Coordination: Organize andmonitorvendor security assessments for compliance.
• API Package Setup:Assistinthe setup and integration of API packages with third-party vendors.
• Client Request Review:Product requestsummariesand follow up with stakeholders.
• Billing Setup:Assistwithbilling setup for new vendors ensuring accuracy and compliance.
• Billing Inquiry Support:Assistwithbilling inquiries andmaintainpositive vendor relationships.
• Vendor Offboarding:Supportthe vendor offboarding process ensuring all steps are completed.
• Project Support:Assistwith vendor implementation projects.

• Bachelors degree in Business Administration Operations Management orrelatedfield.
• Ability to communicate professionally in English in writing and verbally.
• 12years of experience in operations vendor management or a similar role.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to track work and follow processes consistently.
• Commitment to meeting SLAsmaintainingdocumentation and completing tasks on time.
• Experience with API integrations and vendor management isa bonus.

Required Knowledge& Skills:

• Proficiencyin Microsoft Office applications (Excel Word Outlook).
• Working knowledge of Salesforce.