Junior Customer Success Consultant – Dutch speaker

ABOUT THIS JOB 

This is an entry-level / early-career role with structured onboarding and close collaboration with senior colleagues. In this role you will work closely with retail clients in the Tech & Durables and FMCG sector helping them better understand their business markets and opportunities through NielsenIQ insights. 

As a Junior Customer Success Consultant you will learn how to support client decision-making turn data into clear stories and build longterm customer relationships  all with the guidance of experienced colleagues and structured training. 

RESPONSIBILITIES 

Client support & relationships 

• Managing retailer relationships (with support) 

• Participate in client meetings governance calls and follow-ups 

• Help monitor customer satisfaction and key health metrics (e.g. NPS) 

Insights & analysis 

• Use NielsenIQ tools to analyze market category and customer data 

• Translate analyses into clear actionable insights for internal and external stakeholders 

• Contribute to Joint Business Plans by supporting analysis and tracking progress 

Collaboration & growth 

• Identify potential client needs during day-to-day interactions and share opportunities with Account Development 

• Act as a voice of the customer by escalating data quality or reporting needs 

• Continuously develop your consulting and communication skills through coaching and training 

REQUIREMENTS 

What were looking for 

• Bachelors degree in Business Marketing Communications or a related field 

• Recently graduated or early in your career (up to 2 years experience) in customer-facing analytical or retail-related roles (including internships or graduate roles) 

• Fluent in Dutch and English 

• Interest in data analysis retail and customer decision-making 

• Comfortable working with numbers and learning new tools 

Nice to have 

• Experience in Tech & Durables FMCG or market research 

• Experience presenting insights to clients or stakeholders 

• Exposure to consulting or customer success environments 

OUR  BENEFITS 

• Customer Success Academy: extensive onboarding and ongoing learning to support your professional development 

• Flexible hybrid working (home & office)  

• Exposure to international colleagues while working with local Dutch clients 

• Diverse Career Paths: explore various career paths within the NielsenIQ structure both in the Netherlands and internationally as you grow and advance in your role 

• Volunteer time off 

#LI-hybrid-LN-1

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time