Casual Night Guest Experience Expert London Marriott Hotel Regents Park

Explore our very big world.

We are looking for a passionate Night Guest Experience Expert to join our wonderful team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guest arriving or departing from the hotel in the late hours of the night. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

Perks you deserve

• Travel smarter with discounted stays at over 9600 Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels.
• Start your day right with a 5 breakfast when staying in most of our European hotels.
• Make life easier with our Uniform laundry service.
• Relax and recharge with 28 days of holiday including public holidays with extra days the longer you stay with us. (Pro rata)
• Know someone amazing Refer them and earn up to 500 when they join.
• Plan confidently for the future with our supportive company pension scheme.
• Be celebrated regularly through awards recognition events and milestone celebrations.
• Treat yourself with exclusive high street discounts on shopping tech cinema eye tests and more.
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
• Enjoy complimentary meals on duty.
• Boost your skills with industryleading learning and development including digital training classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
• Stay active and save money with the Cycle to Work scheme.

What youll do

• Assist the Night Manager with front desk operations and night audit
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Process check-outs and resolving any disputed charges.
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience Englands capital city in style. Ideally situated in Northwest London just steps from Regents Park and within walking distance of Swiss Cottage Underground station our hotel effortlessly blends style substance and award-winning service. Bring your style and your spirit well bring a work culture where you can shine. We work hard we play hard and we want to help you to grow.