Operations Recovery Supplier Manager
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First We foster an inclusive flexible and fun workplace.
Create Clarity Open communication drives trust and results.
Get Things Done We focus prioritize and deliver with excellence.
Deliver with Heart We lead with kindness humility and strong teamwork.
Listen to Our Customers Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.
Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.
Were seeking a strategic and execution-focused Operations Recovery Supplier Manager to oversee third-party partners supporting recovery and post-charge-off activities across our consumer lending this role youll manage supplier performance governance and optimization efforts to ensure strong recovery outcomes while maintaining compliance ethical standards and positive customer experiences. This role is ideal for a leader who understands the balance between performance risk management and responsible collections in a regulated FinTech environment.
Duties & Responsibilities
- Manage the end-to-end relationship with recovery suppliers including collection agencies legal partners and specialty servicers.
- Establish and oversee performance frameworks SLAs KPIs and scorecards to drive recovery outcomes and supplier accountability.
- Monitor supplier performance across recovery metrics compliance standards and customer experience indicators.
- Partner with Risk Compliance Legal and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA Reg F UDAAP) and internal policies.
- Lead supplier onboarding due diligence audits and ongoing oversight activities.
- Identify opportunities to optimize recovery strategies placement logic segmentation and supplier mix.
- Support contract negotiations renewals and cost management efforts for recovery suppliers.
- Manage escalations issue resolution and corrective action plans related to supplier performance or compliance concerns.
- Develop reporting and insights for leadership on recovery performance risks and strategic opportunities.
- Drive continuous improvement initiatives across supplier management processes and tools.
Requirements
Development & Expertise
- 610 years of experience in operations recovery collections supplier management or related roles within consumer lending FinTech or financial services.
- Strong understanding of recovery and post-charge-off collections strategies.
- Deep knowledge of regulatory and compliance requirements impacting recovery activities.
- Proven experience managing third-party suppliers and performance-driven contracts.
- Strong analytical skills with the ability to interpret recovery data and supplier metrics.
Leadership & Collaboration
- Strong relationship management and negotiation skills.
- Ability to influence cross-functional stakeholders and drive alignment across teams.
- Excellent communication skills including executive-level reporting.
- Comfortable managing complex issues escalations and competing priorities.
Culture & Mindset
- Customer- and compliance-focused with a commitment to ethical recovery practices.
- Proactive detail-oriented and driven by continuous improvement.
- Comfortable operating in fast-paced regulated environments.
- Accountable collaborative and results-oriented.
$80000 - $120000 a year
In addition to semi-monthly salary payments this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 20% of base salary.
Employee Benefits
Best Egg offers many additional benefits for our employees including (but not limited to):
Pre-tax and post-tax retirement savings plans with a competitive company matching
program
Generous paid time-off plans including vacation personal/sick time paid short--
term and long-term disability leaves paid parental leave and paid company
holidays
Multiple health care plans to choose from including dental and vision options
Flexible Spending Plans for Health Care Dependent Care and Health
Reimbursement Accounts
Company-paid benefits such as life insurance wellness platforms employee
assistance programs and Health Advocate programs
Other great discounted benefits include identity theft protection pet insurance
fitness center reimbursements and many more!
In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
Required Experience:
Manager
About Company
Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!
