Family Support Worker

JOB TITLE: Family Support Worker

PROGRAM/DEPARTMENT: Family Center

JOB LOCATION: Watertown NY

POSITION GRADE: 4

SALARY: $18-20 commensurate with education/experience

WORK HOURS: 35 (Hours may vary occasional evenings)

REPORTS TO: Family Center Director

EMPLOYMENT STATUS: Regular Full-time Non-Exempt

JOB SUMMARY: The Family Worker is responsible for interviewing and assessing customers seeking Family Center services including but not limited to Food Pantry Mobile Food Pantry 1115 Medicaid Waiver Program Utility / Rental Assistance Holiday Programs and Tax Preparation. The Family Worker provides coverage to switchboard / reception greets agency customers and facilitates intake paperwork. This position requires direct customer contact including intake and provision of services and/or referrals. Expectations for all Family Center staff include: respectful non-judgmental treatment of all people cross-training to ensure continuity in customer service and collaborations (internal & external).

ESSENTIAL JOB DUTIES: THE MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Contribute to the planning and implementation of strategies that meet the needs of the low-income population. Provide input into the development of the Community Action Work Plan and provide quarterly updates of outcomes / outputs achieved.

Interview customers to assess needs; screen for eligibility for Community Action services; provide services information referrals and advocacy as needed.

Provide coverage of reception area (answering phones greeting customers etc.).

Provide support for Food Pantry/Mobile Food Pantry operations to include record-keeping inventory management and volunteer training.

Coordinate Mobile Food Pantry site visits and operation of Mobile Food Pantry van to and from sites.

Maintain customer files and program data; generate reports.

Follow-up on referrals to ensure provision of service and continuity of assistance.

Maintain positive relationships with existing partners; seek opportunities for new partnerships/collaborations.

Perform other duties as assigned.

EDUCATION: Associates degree in human services or related field.

EDUCATION ALTERNATIVE: 18 Credits beyond High School in Human Service and/or related fields or specific Family Development Credential with 6 additional credits and experience working in human services or related field.

CERTIFICATES AND/OR LICENSES: N/A

WORK EXPERIENCE: One year experience in the Human Services.

SUPERVISORY RESPONSIBILITIES: N/A

SKILLS OR OTHER ESSENTIAL REQUIREMENTS FOR THIS POSITION: Exceptional communication skills; organizational and time management skills; able to balance multiple priorities; ability to remain calm under pressure; adaptable and flexible.

COMPUTER SKILLS: Above average computer skills including spreadsheets.

WORK ENVIRONMENT: General office environment food pantry and warehouse (food storage).

EMPLOYMENT STANDARDS: Must be able to drive agency vehicles to perform job responsibilities must be able to pass background clearance. Occasional local travel during normal work hours.

EQUIPMENT USED: Personal computer printer copier telephone fax scanner calculator.

PHYSICAL REQUIREMENTS: Must be able to sit for prolonged periods of time not to exceed four consecutive hours manual dexterity visual acuity to operate a computer must be able to handle multiple priorities and deadlines. Able to lift/carry food boxes averaging 25 pounds.

TO APPLY: Submit updated resume CAPC employment application transcripts or CDA credential to Community Action Planning Council 518 Davidson Street Watertown NY 13601 Fax or email Application form can be downloaded from .