Investments Operations Analyst

This role will be responsible in handling complex cases administering an end-to-end process for one or more Investment product line. The Investment Operations Analyst role offers an opportunity to build a strong foundation in core investment operations while contributing to the accuracy and integrity of portfolio data. This role plays a critical part in ensuring timely reconciliation of cash and securities helping support informed investment decisions and client servicing. As part of the team you will gain hands-on exposure to key operational processes partner with internal and external stakeholders and develop expertise in resolving operational issues. This position provides a solid pathway for professional growth within investment operations and financial services.

Position Responsibilities:

Efficient reconciliation of investment portfolios and provision of investigative support to related business units and Portfolio Managers. This includes timely and accurate comparison of security position cash balance and cash transaction with custodians. Establish and maintain cordial relationship with various stakeholders including internal and external parties.
Administration of the assigned investment portfolio activity including:
Reconciliation of cash balances and cash transactions across all portfolios
Reconciliation of securities holdings across all portfolios
Involvement in problem resolution and investigations with custodial banks and various internal counter parties
Timely investigation and response to internal client inquiries Work with other departments
Maintain daily and monthly reconciliations filing with proper back up documentations
Work closely with Manager/Analysts on escalation of aged items as per team standards
Work within existing procedures and processes ensuring clear and concise documentation is created and maintained as such procedures and processes evolve over time
Remain familiar with relevant securities industry developments specifically those impacting the activities of assigned portfolios and/or internal clients and custodial service provider
Exercise initiative to assist department management in review and analysis of established procedures and processes making recommendations to ensure that efficient and flexible service is provided to clients at all times
Provide assistance to other team members and management team when required
Adhere to and reinforce established SOX documentation
Participate in inter-department cross training to ensure continuity of service

Required Qualifications:

Bachelors Degree related to Investment and Finance Accounting and similar fields with minimum of two years of work experience in reconciliation in a banking or securities administration environment.
Knowledge of securities instruments/settlements foreign exchange and derivative instruments and/or settlements and banking processes
Thorough knowledge of complex securities would be an asset.
Investment accounting knowledge.
Computer literate with proficiency in Microsoft Office applications
Client focused with the ability to understand the requirements of clients.


Preferred Qualifications:

Knowledge of back-office accounting systems such as internal investment system custodian reporting systems Bloomberg and Reconciliation systems would be an advantage.
Good problem-solving skills.
High level of accuracy and attention to details.
Ability to react quickly and meet tight deadlines maintaining accuracy and thoroughness.
Excellent English skills both oral and written with strong comprehension skills to effectively communicate with internal and external parties.
Demonstrate initiative and team player.
Ability to adapt to changes and set priorities.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .