Service Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar is hiring a Service Engineer to lead the partsauthorizations process for all Building Construction Products (BCP) New Product Introduction (NPI) programs and accelerated CPI parts stocking or availability timelines to meet customer back needs.

Role Summary
This role includes development to become a subject matter expert on NPI parts processes parts serviceability levels initial parts stocking and regional stocking volumes. Working with global teams to ensure all BCP NPI programs achieve NPI the required parts stocking levels to meet approval to ship targets. Also the role would enable parts stocking process excellence for customer back critical Continuous Product Improvement (CPI) projects.

What You Will Do

• Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies correcting design flaws as needed.

• Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.

• Solicit and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.

• Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.

What You Will Have

Customer Focus

• Communicate the importance of customer needs/expectations and commits to resolving them.

• Research and verify customer needs and expectations.

• Solicit customer satisfaction feedback and act on improvement opportunities.

• Help link organizational objectives to customer needs and expectations

Effective Communications

• Deliver helpful feedback

• Listen to feedback and uses it for own communication effectiveness.

• Make oral presentations and write reports needed for own work.

• Avoid technical jargon when inappropriate.

• Look for and consider non-verbal cues from individuals and groups.

Relationship Management

• Provide prompt and effective responses to client requests and interactions.

• Monitor client satisfaction levels on a regular basis.

• Alert own team to problems in client satisfaction.

• Differentiate the roles and responsibilities in a business relationship.

• Work with clients to address critical issues and resolve major problems.

Strategic Thinking

• Explain how a sense of competition with industry counterparts can motivate greater productivity.

• Identify the key elements of the business strategy.

• Demonstrate the ability to articulate how own work supports the business strategy.

• Seek help to clarify elements of the strategy that are beyond the groups influence.

Top Candidates Will Have

• Excellent communication skills

• New Product Introduction (NPI) process experience

• Continuous Product Improvement (CPI) process experience

• MS365 Competent user

• Willingness to learn and lead to develop process excellence across multiple divisions

Additional Information

• This position is located in Desford UK or Clayton NC

• Up to 25% domestic and international travel

• Sponsorship and relocation will not be provided

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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