Supervisor, Guest Experience-Merchandise Operations Universal Horror Unleashed

JOB SUMMARY

Responsible for the leadership development and performance of the Universal Horror Unleashed Retail Store. Serves as the primary on-site point of contact for Merchandise operations providing direct supervision and guidance to Team Members while supporting Guests and driving revenue performance. Ensures the Guest experience is enhanced through effective merchandising execution sales initiatives and operational discipline. Oversees inventory accuracy financial reconciliation and compliance with company standards. Provides visible leadership by coaching and developing Team Membersmaintainingservice and sales excellence ensuring safety and readiness of the operation and resolving Guest concerns in a professional andtimelymanner.

JOB RESPONSIBILITIES

• Leads and oversees the daily execution of retail operations sales initiatives and Guest service standards. Supervises Team Members through active floor management directing Guest flow ensuring operational readiness and verifying daily opening and closing procedures. Manages transaction accuracy audits downtimes cash handling digital sales reconciliation and supporting documentation.
• Supervisesstaffing levels and daily scheduling to align with business demand. Prepares and reviews daily operations reports attendance overtime and safety work environment systems and tools are functional and well-maintained. Oversees deliveries shipping/logistics loss prevention stockroom organization off-site storage visual merchandising and replenishment tooptimizesales performance and operational efficiency.
• Executes and manages administrative and stock control responsibilities. Completes consolidation and transfer requests; conducts and uploads cycle counts and zero-out requests;researchesSKU reports and unreceived transfers; ensures damaged goods are processed accurately and price events are executed as scheduled. Maintainshigh standardsof accuracy and timeliness in all merchandise movement and documentation.
• Provides leadership coaching and mentorship to Team Members. Conducts shift meetings safety talks and performance check-ins. Delivers ongoing feedback recognizes achievement and addresses performance issues with consistency and and procedures while promoting a culture of accountability engagement and Guest-centric service.
• Collaborates with internal and external stakeholders tofacilitateproduct launches system updates asset management and financial transactions. Communicates effectively across departments to align merchandising initiatives and resolve operational or technology-related issues.
• Monitors operations for safety complianceand corrects hazards ensures adherence to safety protocols and coordinates with departments such as Security Facilities and Entertainment tomaintaina safe efficient and immersive environment for Guests and Team Members.
• Supports other Guest Experience Team Members and Departments with coveragetroubleshooting counseling investigations tracking and documenting departmental information and Guest recovery.
• Understand and activelyparticipatein Environmental Health & Safety responsibilities by following established UDXpolicy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Supervises a Non-Exempt team

ADDITIONAL INFORMATION

• Carries out supervisory responsibilitiesin accordance withthe organizations policies and applicable laws.

QUALIFICAITONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Strongcommunicationand guest services skills.
• Retail experience is preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS LICENSES REGISTRATIONS

• Must be able to obtain LVMPD Non-Gaming Work Card

EDUCATION

• High school diploma or GEDispreferred.

EXPERIENCE

• 3 yearsofguest servicesinventory managementdigital and cash transactionsand/or prior salesexperience isrequired;or equivalent combination of education and experience.