Dutch Customer Specialist in Portugal

Advance Your Career as a Customer Specialist

If you are passionate about assisting people and turning difficult situations into positive experiences this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic solution-oriented and excellent communicators.

Role Overview:

As a Customer Specialist you will serve as the primary point of contact for users providing assistance through phone email chat and social media channels. You will support customers with a variety of inquiries including account access billing concerns and technical issues ensuring a smooth and efficient customer experience.

Key Responsibilities:

• Deliver professional and timely support across various communication platforms
• Assist customers with account setup password recovery billing inquiries and identity verification processes
• Troubleshoot technical problems and provide clear updates throughout the resolution process
• Maintain a positive and customer-focused approach during all interactions
• Accurately document and manage customer cases according to internal procedures
• Collaborate with internal departments to improve support quality and service efficiency
• Contribute feedback and suggestions to help enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!