Guests Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Languages:

• Fluent in French and English (written and verbal) with the ability to communicate effectively with internal stakeholders and external partners.

Key Responsibilities:

• Provide consistent welcoming professional hosting experience per EMEA standards

• Anticipate guest needs and personalize interactions when appropriate

• Recognize VIPs and returning visitors; ensure tailored service delivery

• Handle complaints or service recovery situations professionally and escalate when required

• Guide guests through visitor management sign-in process using dedicated tools

• Contact hosts in a timely manner

• Keep guests informed and reassured of collection times

• Maintain show-ready reception desk

• Maintain clean clear waiting areas per SLAs

• Organize and maintain cloakroom and back office

• Monitor adherence to building access protocols issue temporary badges and manage access permissions

• Support emergency procedures (evacuation guidance incident reporting)

• Receive and notify the Mail Center and relevant stakeholders of incoming mail and deliveries

• Provide operational support to Mail Center activities during peak times

• Log incoming mail and packages in the ticketing system ensuring accuracy and traceability.

• Handle Guest Services tickets ensuring timely resolution and follow-up

• Monitor and log deliveries badge issuance/returns and inventory levels to ensure accuracy and compliance.
  

Service Standards

• Adhere to REWS EMEA professional attire standards at all times

• Comply with the client Corporate Security and Safety policies

• Foster a welcoming comfortable and inclusive environment for all guests

• Demonstrate flexibility by supporting stretch assignments including administrative tasks reception engagement initiatives and Meetings & Events support.

Skills and Experience

• 3 years of experience at a reception or in the hospitality industry

• Fluent written and spoken French and English

• Excellent communication skills and a proactive approach to work

• Excellent organisational and time-management skills

• Client Focus & Relationship Management

• Goal-oriented able to focus on meeting all performance targets

• Ability to multitask and implacable attention to details

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.