Ops Program Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Role

We are seeking a highly analytical and strategic professional candidate to join Payoneer. This role is critical in driving our APAC China regions expansion and operational excellence to streamline the entire ops process.

The ideal candidate possesses a unique blend of top-tier strategic thinking and hands-on data analysis. To ensure seamless collaboration with local partners and stakeholders fluency in either Japanese or Vietnamese is a mandatory requirement for this position.

Key Responsibilities

• Collaborate and track the development of GTM strategies for new features and products tailored to APAC market. Able to design a localized process to seamless the CX.
• Able to utilize data analysis to identify potential opportunities and optimize the funnel for operation team to meet customer expectations.
• Monitor competitive landscapes and business trend in the APAC digital markets. Translate local nuances into global product requirements.
• Work closely with GTM product and local operations teams to ensure strategic initiatives are executed effectively.
• Evaluate potential partners in the payment industry leading strategic discussions and contributing to deal negotiation with vendors.

Qualifications

• Finance/Economics Bachelor/Masters degree. Minimum 5 years of work experience in payment/consulting/e-commerce companies
• Fluent in English and either Japanese or Vietnamese (both written and spoken) to effectively manage local stakeholders.
• Deep understanding of APAC local business and regulatory nuances
• Professional experience in leading cross function programs to improve customer experience with business tactical initiatives
• Strong data analysis skill is a plus.