ServiceNow Application Tester (Public Trust Required)

ICF is seeking a ServiceNow Application Tester to support the testing and quality assurance of ServiceNow platform solutions in a clientfacing Agile delivery environment. This role focuses on validating configured and custom ServiceNow functionality ensuring solutions meet documented requirements and supporting highquality reliable implementations across development and test environments.

Job Location: This position requires that the job be performed in the United States. If you accept this position you should note that ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

• Youmay be asked to work on the client site in Woodlawn MD.
• Core work hours are 9am3pm Eastern Time with flexibility to start earlier or work later.

What You Will Do

• Execute functional regression integration and useracceptance testing (UAT) for ServiceNow platform solutions.
• Review requirements user stories and acceptance criteria to develop clear and traceable test cases and test scenarios.
• Validate ServiceNow workflows forms scripts integrations and configurations across supported modules.
• Document test results identify defects and track issues through resolution using established defecttracking tools.
• Collaborate with developers business analysts and product owners to clarify requirements and resolve defects.
• Support testing of workflows related to workplace requests work orders inspections incidents corrective actions and approvals.
• Participate in Agile ceremonies including sprint planning daily standups backlog refinement and retrospectives.
• Support UAT activities by coordinating with stakeholders executing test scripts and validating fixes.
• Contribute to test documentation test summaries and quality metrics.

What You Will Bring With You: Required Basic Qualifications

• Bachelors degree in a related field.
• 2 years of experience in software testing or quality assurance for enterprise applications.
• Experience testing ServiceNow configurations workflows and integrations.
• Experience creating and executing test cases based on documented requirements.
• Experience with Agile or Scrumbased delivery environments.
• Ability to clearly document defects test results and testing artifacts.
• Ability to obtain andmaintaina Public Trust clearance.
• Candidate mustresidein the authorized towork in the U.S. and all work must be performed in the U.S.

Preferred Qualifications

• Experience supporting testing of physical security or facilitiesrelated solutions including the SAFE suite of physical security applications and associated workflows and processes.
• Familiarity with ServiceNow Automated Test Framework (ATF).
• Experience testing integrations using REST/SOAP APIs and validating data flows between systems.
• Awareness of accessibility and usability requirements including Section 508 considerations.
• Experience using Agile tools such as JIRA Confluence or similar platforms.

Professional Skills

• Strong attention to detail and commitment to quality.
• Analytical and problemsolving skills with the ability to identify root causes of defects.
• Clear written and verbal communication skills.
• Ability to collaborate effectively with technical and nontechnical team members.
• Ability to manage multiple testing tasks and meet delivery timelines.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: