IT Site Lead

Unleash Your Potential

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

The Mission
Leidos is seeking an experienced IT Site Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling. This position supports high-visibility national defense operations and key stakeholders including Air Force District of Washington and Headquarters Air Force. The selected candidate will play a critical role in leading IT operations project execution and technical service delivery within a dynamic mission-critical environment supporting the Pentagon Joint Base Andrews Joint Base Anacostia-Bolling and alternate locations throughout the National Capital Region (NCR).

Primary Tasks:

• Deliver exceptional IT services to more than 3000 military civilian and contractor customers at JBAB.
• Lead a mid-sized team of Leidos and partner personnel supporting more than 8000 assets and approximately $5M in project work.
• Oversee day-to-day operations and future planning activities including Field Services desktop support help desk operations voice services routine requirements technical refresh mobile/personal wireless support and customer service delivery.
• Direct Site Field Operations and Site Project Managers to ensure all work is properly prioritized coordinated documented and deconflicted to meet program requirements and performance metrics.
• Represent the site during daily operations sync meetings and weekly leadership updates.
• Ensure contractual service level agreements (SLAs) response times ticket closure timelines and other performance metrics are consistently met or exceeded.
• Lead mentor and evaluate team members operating with a high degree of autonomy and accountability.
• Develop weekly executive summaries highlighting accomplishments risks and performance trends for 794th Communications Squadron leadership.
• Manage a $2M budget and provide recommendations related to hiring promotions performance management recognition and staffing actions.
• Continuously assess workflows identify inefficiencies and recommend improvements to enhance service delivery and customer satisfaction.
• Plan and execute annual lifecycle and compliance initiatives including the refresh of approximately 400 workstations annually.
• Conduct daily internal synchronization meetings to align technicians and team leads on priorities workload and emerging issues.

Basic Qualifications

• Bachelors degree with 8 years of relevant experience or Masters degree with 6 years of relevant experience. Additional years of experience may be considered in lieu of degree requirements.
• Active DoD Secret security clearance.
• Strong knowledge of desktop support help desk operations and IT service management principles.
• Demonstrated experience leading IT support teams.
• Experience supporting IT operations within a DoD environment.
• Must obtain DoD 8140-compliant certification within 90 days of start date.
• Relevant certifications such as CompTIA Security CISSP or equivalent preferred.
• Ability to work primarily on-site at JBAB.

Preferred Qualifications

• 5 years of experience leading teams programs or technical operations.
• Familiarity with JBAB the 11th Wing and Department of the Air Force headquarters staff.
• Experience coordinating with DISA J6.
• Experience with BMC Remedy and/or ServiceNow

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.