Operations, Controls & Governance Analyst

The Canada Operations Line 1B Risk & Controls team partners with various Operations business and product lines including Group Benefits Insurance and Call Centre functions to strengthen risk awareness and support the effective management of day-to-day risk mitigation activities.

We are seeking an enthusiastic organized and analytical Operational Risk & Control Senior Specialist to support Canada Operations in executing key components of the Operational Risk Management Framework.

This is an individual contributor role that requires strong collaboration with team members in Canada as well as with cross-functional stakeholders including Operational Risk Management (ORM) Legal Finance HR IT and Compliance.

Position Responsibilities:

• Controls Testing

  • Assess control design and effectiveness through end-to-end process walkthroughs with Process and Control Owners

  • Evaluate control operating effectiveness by collecting and reviewing supporting evidence

  • Document control assessments and develop Corrective Action Plans (CAPs) to address identified gaps

• Business Continuity Planning

  • Partner with front-line managers to conduct Business Impact Analyses (BIA)

  • Support the documentation of critical processes and risk mitigation strategies

• Corrective Action Plans (CAPs)

  • Collaborate with the Canada-based Manager to track collect and review evidence for CAP closure

• Access Reviews

  • Support periodic access reviews for ACLs SharePoint sites and relevant systems

• Fraud Risk Management

  • Analyze transaction data to identify anomalies and flag potential fraud risks for further investigation

• Stakeholder Management & Reporting

  • Build strong relationships with internal stakeholders and functional partners

  • Prepare and deliver presentations and insights to senior audiences

Required Qualifications:

• Bachelors degree in business Finance or a related field

• 35 years of relevant experience in operational risk controls audit or business operations

• Strong understanding of business processes risks and control frameworks

• Experience or exposure to operational risk management methodologies is preferred

• Knowledge of Insurance Group Benefits Affinity or Contact Centre operations is an advantage

• Familiarity with Archer (record creation maintenance and reporting) is a plus

Preferred Qualifications:

• Strong analytical skills with the ability to identify trends and patterns in large data sets

• Excellent verbal and written communication skills

• Highly organized with the ability to manage multiple priorities in a fast-paced multi-stakeholder environment

• Ability to effectively identify assess and articulate risks and business impacts

• Strong critical thinking skills with the confidence to challenge the status quo constructively

• Ability to interpret risk data and formulate sound data-driven conclusions

• Self-motivated proactive and resourceful in overcoming challenges and driving solutions

• Demonstrates curiosity and sound judgment by asking insightful questions and adapting to new information