Implementation Manager Associate Canada Client Consulting

As an Implementation Manager in Canada Client Consulting you are responsible for managing multiple concurrent implementation projects as requested by the Business Development and Relationship Management teams.

The Implementation Manager I executes delivery through creation and maintenance of project schedules facilitation of recurring working sessions and use of standard project artifacts such as project plans issues/risks logs meeting minutes action item trackers and status reports.

Project Managers within the MIT group are expected to support and manage varying project types including but not limited to:

• New Merchant Accounts POS implementation to Chase
• Existing Merchant Accounts terminal replacements and solution upgrades
• RFP Support contribute to sample project plans and support presentations with Business Development or Relationship Management

Job Responsibilities

• Client-facing support and coordination for in-scope product implementations; may partner with more senior implementation leads on larger engagements.
• Assist in gathering requirements and documenting scope deliverables and success criteria; validate approvals and sign-offs.
• Build and maintain implementation plans and schedules; track milestones and dependencies using project management practices.
• Coordinate internal partners (e.g. operations technology training servicing) to meet client needs and timelines.
• Provide routine status updates and escalate issues/risks appropriately with proposed mitigation steps.
• Support client training planning and readiness activities (materials scheduling attendance tracking).
• Contribute to controls adherence by following documented procedures and ensuring required artifacts are completed and stored.
• Support pilot/rollout coordination including limited off-hours support as needed.
• Execute formal project closure activities and assist with thorough handoff to the Relationship Manager.
• Provide day-to-day support to the Canadian business for operational issues and business priorities as assigned.

Required qualifications skills and capabilities

• Demonstrated ability to organize work manage timelines and coordinate across multiple stakeholders.
• Strong written and verbal communication skills; comfortable presenting status to management.
• Proficiency in Microsoft Office Suite (Excel PowerPoint); familiarity with MS Project or similar scheduling tools.
• Ability to work in a dynamic environment manage competing priorities and follow through to completion.
• Ability to identify document and escalate issues/risks in a timely manner.
• Team-oriented mindset and ability to build productive cross-functional relationships.
• Service-oriented approach with a focus on high-quality client experience.

Preferred qualifications skills and capabilities

• Bilingual (French & English).
• Two years or more of relevant business experience; client-facing experience preferred
• Exposure to payments merchant acquiring or financial services implementations.
• Familiarity with POS/terminal deployment concepts and implementation lifecycle best practices.