Patient Services Specialist 3 UW Medical Center Montlake Vascular Diagnostic Clinic

• Full-time (40 hours per week)

• Day Shift

• Mondays- Fridays: 8:30am- 5:00pm

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

DEPARTMENT DESCRIPTION
The D.E. Strandness Jr. Vascular Laboratory at UW Medical Center (UWMC) Montlake is the premier choice for vascular ultrasound in the Pacific Northwest. We offer a complete range of vascular ultrasound examinations with excellent diagnostic capability that aids in the treatment of vascular disorders. The lab is accredited by the Intersocietal Accreditation Commission and offers vascular testing in all five major testing areas: extracranial cerebrovascular intracranial cerebrovascular peripheral arterial peripheral venous and visceral vascular.

Our dedicated staff works closely with vascular surgery transplant clinics and other local departments to schedule and provide excellent patient-centered diagnostic care for outpatients at UWMC Montlake and Eastside Specialty Center as well as inpatients and emergency department patients at UWMC Montlake.

From basic screening tests to cutting-edge vascular exam protocols our highly skilled team of registered vascular technologists work together with world-class academic vascular surgeons to deliver timely accurate results.

PRIMARY JOB RESPONSIBLITIES

Scheduling / Check in:

• Monitor incoming orders to EPIC work queues online ticketing appointments no show and cancellation reports and fax. Enter imaging orders from outside facilities which are received by fax.

• Examine orders and appointments for correct procedure appropriate indication proper exam duration. Contact team members patients and/or care team to request further clarification and/or changes to orders if needed

• Schedule vascular ultrasound appointments at UWMC- Montlake and Eastside Specialty Center by phone and electronic medical record messaging with patients caregivers and medical staff. Work with vascular technologist team and manager to accommodate urgent vascular exams. Coordinate visits with vascular surgery and other clinics

• Prepare and send reminder messages and letters

• Register and check in patients for the vascular laboratory.

• Edit resource schedule templates in EPIC according to available staffing. This includes adjusting the schedule for vacations and other planned absences

• Obtain a thorough knowledge of examination types in order to schedule appropriately and to predict staffing needs

• Have knowledge of basic anatomy and medical terminology to enable proper scheduling

• Gain the ability to differentiate between emergent urgent and routine examinations

Billing:

• Verification of insurance requirements and appropriate indications for each examination type

• Identify which patients will need pre-authorizations. Enter and track authorization status

• Submit appropriate billing and insurance information to assist patients in receiving individualized cost estimates for their imaging exams

Communication & Teamwork:

• Exhibit strong communication skills to ensure smooth flow throughout the vascular laboratory and referring clinics.

• Be an active participant in caring for our patients. Respond to patients needs and concerns as appropriate maintaining the Patient First mentality

• Collaborate with associated departments to streamline patient experience and workflow efficiency

• Assist in identifying and providing solutions for complex workflow inefficiencies including: external referral submissions financial access payor authorization imaging protocolling and coding changes and patient access to services. Ensure we are meeting the needs of our patients as well as the departments financial stability and success

• Develop and maintain good working relationships within thedepartment and with all healthcare providers

• Support their team in day-to-day operational goals

• Maintain clean organized professional work area orders office supplies and performs other related duties as assigned

REQUIREMENTS

• High school graduation or equivalent

• Two years Patient Services Specialist 2 experience
  OR

• An equivalent combination of education/experience

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transits light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team.Join our mission to make life healthier for everyone in our community.