Medical Disability Case Manager

Join a high-impact team supporting U.S. Veterans through the Medical Disability Examination (MDE) program led by Deloitte. As a Case Manager you will play a critical role in ensuring Veterans receive timely and accurate medical examinations that directly support their Compensation & Pension (C&P) claims with the Department of Veterans Affairs.

In this role you will actively manage cases from start to finish-tracking exam scheduling monitoring reschedules verifying required documentation and ensuring each case progresses smoothly through the process. You will coordinate closely with multiple stakeholders including internal teams clinic staff government partners and Veterans themselves.

This position requires strong organization communication and problem-solving skills as you will navigate complex situations manage competing priorities and interact with individuals from diverse backgrounds. Success in this role comes from your ability to stay detail-oriented adapt to changing circumstances and maintain professionalism while supporting Veterans who may require patience empathy and clear guidance throughout the process.

Additionally this role offers the opportunity to take on leadership responsibilities including supporting team workflows mentoring peers and helping drive operational efficiency in a fast-paced metrics-driven environment.

WORKSITE:

Gilbert AZ

WORK SCHEDULE:

Monday-Friday standard business hours
Hybrid model - partial in-office presence required (schedule coordinated with manager)
Travel: Up to 10-20%

PAY RATE:

Competitive; based on experience

WHAT WE OFFER:

Paid sick leave based on state regulations after 90 days of employment
Medical dental and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance Accidental Insurance Critical Care Short-Term Disability

WHAT YOULL DO:

Review and process Examination Scheduling Requests (ESRs) received from the VA
Analyze medical and service records to determine case readiness and required examinations
Submit and track clarification requests with the VA when additional information is needed
Coordinate with claimants and clinic staff to schedule examinations and diagnostic testing
Monitor case progress through completion ensuring accuracy timeliness and completeness
Serve as a point of contact (POC) for assigned clinics facilitating communication between stakeholders
Identify and resolve case issues by coordinating across facilities and operational workstreams
Maintain detailed case tracking and documentation throughout the lifecycle
Support operational workflows including mentoring junior team members and guiding case processing activities
Contribute to training and onboarding of new Case Management staff
Communicate updates risks and process changes to ensure team alignment
Collaborate with leadership to improve operational performance productivity and quality metrics
Handle sensitive case information with professionalism discretion and compliance standards

WHAT YOULL BRING:

Ability to review ESRs medical records and service records to assess case readiness
Experience managing case workflows from intake through completion
Strong coordination skills with claimants healthcare providers and internal teams
Working knowledge of common case processing challenges and escalation pathways
Excellent communication and stakeholder management skills
Demonstrated leadership ability including mentoring and overseeing team members
Strong organizational skills with the ability to manage multiple concurrent priorities
Experience with Electronic Health Records (EHR) systems and Microsoft Office Suite
Ability to work independently while collaborating across cross-functional teams
Comfort working in a metrics-driven environment with productivity and quality targets
Ability to navigate complex and sensitive situations with sound judgment
Willingness to learn and adapt to new tools including AI and automation technologies

Fortuna operates as a staffing agency that sources screens and presents potential candidates for employment opportunities on behalf of our clients.

Career Site: