Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Works with customers and/or internal product technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements. Ensures provided support drives customer satisfaction results in continual contract renewal and delivers business value added for both DN and the day to day business has ultimate responsibility for timely management of all problems incidents and escalations.
Responsibilities
Provides CSM support for medium to large customers within an assigned region or area. Works with internal DN product service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle. Work directly with customers and/or serve as an internal / DN point of contact with technical experts. Engages with customers or with customer-facing DN team members to understand product / service needs and expectations. Ensures customers receive products and services in a timely efficient and effective manner. Addresses customer generated questions issues and concerns. Documents specific customer issues working with internal teams to ensure issues are addressed and resolved in a timely and accurate fashion.
Qualifications
Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Customer Service Management. Good business English skills (Written and spoken).
Works with customers and/or internal product technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements. Ensures provided support drives customer satisfaction results in continual contract renewal and delivers business value added for both DN and the day to day business has ultimate responsibility for timely management of all problems incidents and escalations.
Responsibilities
Qualifications
Required Qualifications
Required Experience:
Manager
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
