Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.

For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.

As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Reporting to the Associate Director of Student Financial Services (SFS) the Education Benefit Specialist serves as a primary financial resource for prospective current graduating and former students across all Embry-Riddle Aeronautical University campuses supporting a global student population of more than 30000 annually.

This role provides comprehensive financial counseling related to tuition financial aid scholarships grants loans payment plans sponsorships and financial literacy. The Specialist plays a critical role in promoting student success retention and financial well-being while maintaining strong relationships with internal stakeholders external partners and third-party sponsors.

The position requires strong knowledge of federal and state regulations (including U.S. Department of Education guidelines and FERPA) institutional policy and Worldwide campus procedures. The Specialist independently manages complex billing and sponsorship cases ensures compliance with regulatory and institutional requirements and provides analytical support for third-party billing reconciliation and account

Key Job Functions

Third-Party Sponsorship & Billing Management

• Manage setup maintenance and compliance of third-party sponsorship contracts across all campuses

• Create validate and maintain sponsor invoicing processes for approximately 16000 sponsored students annually

• Oversee flight program invoicing and related billing processes for residential programs

• Administer billing and allocation of payments for major sponsors (e.g. military organizations corporate partners and tuition assistance programs)

• Review and process purchase orders and VA Chapter 31 (VRE) billing including tuition fees flight charges and bookstore materials

• Ensure accurate application auditing and reconciliation of sponsor payments to student accounts

Account Reconciliation & Financial Controls

• Assign monitor and audit service indicators related to sponsorships and receivables within student systems

• Reconcile third-party organizational accounts and resolve discrepancies

• Process organizational refunds adjustments and abandoned funds in accordance with policy

• Maintain accurate documentation and ensure compliance with institutional and regulatory requirements

• Support audit readiness through accurate financial tracking and reporting

Student Account Counseling & Support

• Serve as a primary point of contact for students families staff and external partners regarding billing and financial inquiries

• Provide financial counseling related to tuition aid payment options and account balances

• Communicate proactively regarding financial responsibilities deadlines and documentation requirements

• Manage escalated inquiries via phone email Teams SharePoint and centralized inboxes

• Coordinate diploma holds and resolve account issues affecting student graduation clearance

• Support resolution of complex billing and enrollment-related financial impacts

Financial Reporting & Process Improvement

• Generate and maintain reports on sponsorship activity outstanding balances and account trends

• Support process improvements and policy updates within Student Financial Services

• Contribute to system enhancements and operational efficiencies across billing platforms

• Provide backup support for other Third-Party Specialists as needed

• Deliver training and guidance to internal staff and external partners on billing processes

Systems & Technical Tools

• Utilize and maintain proficiency in: Campus Solutions TouchNet Salesforce SharePoint Knowledgelake Tungsten AI Portal WAWF ETA system Flight Ops Atrium and Microsoft Office Suite

• Ensure accurate data entry reporting and system integrity across multiple platforms

Additional Responsibilities

• Perform other duties and special projects as assigned by SFS leadership including participation in events presentations and university initiatives (both on-campus and virtual)

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Compensation

The hourly range for this role isup to $22.00. The final offer will be based on the candidates skills qualifications and experience as well as applicable state regulations internal equity and business needs and may fall outside of the stated range.

Required Education and Qualifications:

• Associates degree or completion of a post-secondary program of 18 months after high school or equivalent relevant work experience required

• Bachelors degree strongly preferred

Required Skills Knowledge and Abilities

• Proficiency in Microsoft Office Suite with advanced skills in Excel

• Strong analytical problem-solving and critical thinking skills with demonstrated ability to work independently as a self-starter

• Excellent customer service orientation with strong verbal and written communication skills

• Strong interpersonal skills with the ability to interact effectively with diverse internal and external stakeholders

• Excellent organizational skills with the ability to manage multiple priorities in a team-oriented environment

• Demonstrated willingness to share knowledge collaborate effectively and learn new tasks and systems

Required Experience

• 13 years of relevant work experience required

Hours of Work / Travel Requirements

The hours and days of work are determined by business needs and may be modified at the discretion of management. Occasional flexibility outside of standard business hours may be required to support operational needs. Travel requirements if applicable will be determined based on business necessity and assigned responsibilities.

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR311429. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.