Senior Business Analyst, Revenue & Operations

About the role

dopay is digitizing payroll for businesses across Egypt and helping workers access their earnings with dignity. As we scale our Revenue and Operations teams need a single source of truth one person who owns how we measure performance where the data lives and what it tells us to do next.

This is that role.

Youll be the analytical backbone for two of dopays most strategic functions. Youll design the KPIs we run the business on build the Looker dashboards that surface them and own the semantic layer in LookML so that active customer revenue and operational throughput mean the same thing in every meeting. Youll work side-by-side with Revenue leaders to understand whats working in the funnel and with Operations to find friction in onboarding processing and support. Youll partner closely with our Engineering and Data teams to ensure the BigQuery layer is clean complete and accessible.

This is not a role for someone who waits for tickets. We need someone who walks into a Revenue weekly sees a number trending sideways and shows up Monday with three hypotheses and the data to test them.

What youll own

• The KPI framework for Revenue and Operations. Define document and maintain the metrics that matter from acquisition and activation through retention expansion and operational SLAs. Get cross-functional alignment on definitions and defend them.
• The Looker semantic layer (LookML). Build and maintain explores views and derived tables so business users can self-serve without breaking things. Treat the model like production code.
• Dashboards that drive action not just inform. Every dashboard should answer a clear business question and surface what to do next. No vanity metrics. No 40-tile graveyards.
• Deep-dive analysis. Funnel diagnostics cohort behavior pricing and discount effectiveness operational bottleneck analysis customer health scoring. Bring hypotheses not just charts.
• The data partnership with Engineering. Work with the tech team to ensure all relevant data flows into BigQuery cleanly and on time. Spec whats missing. Catch whats broken. Advocate for instrumentation when product decisions outrun our data.
• Stakeholder enablement. Train Revenue and Ops leaders to use Looker confidently. Reduce ad-hoc requests by making self-service genuinely possible.
• Forecasting and planning support. Partner on revenue forecasts capacity planning and goal-setting with grounded defensible numbers.

What were looking for

Experience:

• 4 years in business analytics analytics engineering or revenue/operations analytics ideally in fintech B2B SaaS or a high-growth operational business
• Demonstrated ownership of a BI environment end-to-end not just dashboard authoring but data modeling and stakeholder partnership

Technical:

• Expert SQL. You can write performant queries against BigQuery without thinking twice
• Strong Looker experience required including LookML development (explores views derived tables persistent derived tables access controls)
• Comfort with BigQuery: partitioning cost-aware querying scheduled queries
• Bonus: dbt Python for analysis Git-based workflows for LookML version control

Business judgment:

• You understand revenue mechanics funnels cohorts retention unit economics and can connect a metric to a decision
• Youre comfortable in operations conversations: SLAs throughput error rates capacity
• You ask so what before you ask how do I chart this

Communication:

• You can explain a cohort retention curve to a non-technical commercial leader without losing them and to an engineer without insulting them
• You write clear documentation and you actually maintain it
• Egyptian Arabic and English fluency strongly preferred for stakeholder work

Mindset:

• Self-directed. You dont need a ticket queue to know whats important
• Opinionated about data quality naming conventions and KPI hygiene and diplomatic about defending those opinions
• Energized by ambiguous problems in fast-moving environments

What this role is not

To save everyone time:

• This is not a junior data analyst role. We need someone who has owned analytics for a business function before
• This is not a pure data engineering role. Youll partner closely with Engineering but you wont own pipelines infrastructure or warehouse architecture
• This is not a data science role. Theres room for predictive work over time but the immediate need is descriptive and diagnostic excellence

Why dopay

Were building the financial infrastructure that lets every worker in Egypt get paid digitally securely and with dignity and lets every employer run payroll without the friction thats defined the category for decades. We work with SME mid-market and enterprise clients and operate at a scale where the decisions you support will move real numbers for real people.

Youll work directly with senior leadership see the impact of your analysis in the room and help shape how a category-defining company runs itself.

Required Experience:

Senior IC