Vice President of HOA Operations

Griffin Resources is recruitingfora Vice President ofHOAOperationsfor aproperty management organization in the Tampa Bay area.

The Vice President ofHOAOperations will lead multi-site operations and field services for a growingproperty management organization. This executive will drive operational excellence ensure consistent service delivery and strengthen relationships with clients and stakeholders. The role requires a strategic leader who can also be hands-on overseeing teams improving processes and scaling operations across a diverse portfolio.

Responsibilities:

• Develop and execute regional operations strategy aligned with business goals growth and client needs
• Build and scale operational infrastructure to drive consistency efficiency and service quality across a multi-site portfolio
• Oversee operations and field services including inspections maintenance vendor management and issue resolution
• Ensure high-quality service delivery and strong relationships across clients boards and keystakeholders;act as senior escalation point
• Establish KPIs performance standards and accountability measures across operations and field teams
• Drive process improvement and standardization across workflows communication and service execution
• Partner with executive leadership on strategic planning organizational design and market expansion
• Oversee budgeting forecasting financial performance and resourceallocation;support profitability goals
• Ensure compliance with applicable regulations governing documents and internal policies; mitigate operational risk
• Lead develop andretainhigh-performing teams; build a culture of accountability responsiveness and service excellence
• Leverage technology reporting and data insights to improve performance visibility and decision-making
• Maintain regular travel across Florida to engage with communities support board and leadership meetings and conduct operational reviews

Qualifications:

• 10 years of experience in property management community management or related multi-site operations
• ValidLCAMlicenserequired
• 5 years in a senior leadership role overseeing regional operations and/or field-based teams
• Strong experience leading both operations and field services in a client-facing environment
• Deep understanding ofHOAmanagement service delivery and operational best practices
• Proven ability to build structure improve processes and scale multi-site operations
• Experience managing budgets financial performance and operational metrics
• Strong leadership presence with the ability to balance strategic thinking and hands-on execution
• Excellent stakeholder management communication and conflict resolution skills
• Experience leading and developing high-performing field-based teams
• High levelof professionalism accountability and sound judgment