Chef Robotics is accelerating the deployment of intelligent machines in the physical world starting with food production the sector facing the largest labor shortage in the U.S. with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles cant be offshored making robotics essential to keeping production onshore and strengthening Americas manufacturing base.
Our AI-powered robots automate food prep and assembly in commercial kitchens and food manufacturing and have already produced over 110 million meals in production generating the worlds largest proprietary dataset for deformable food manipulation. Backed by investors including Kleiner Perkins Construct Bloomberg Beta and Promus Ventures and built by a team from Cruise Zoox Google Tesla and Amazon Robotics Chef is rapidly scaling with multiple multi-year contracts and a mission to put an intelligent robot in every commercial kitchen.
About the Role
Chef is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. Youll work from our SF office monitoring and responding to support requests that come in through Slack Microsoft Teams our web portal email and phone; triaging troubleshooting remotely documenting and escalating issues across our deployed this role youll work in the office communicating with customers operations teams to understand issues on site triage incoming tickets with relevant data investigate to determine a fix based on playbooks and deploy fixes or mitigations. When help is needed you will lead escalations to Systems Support Engineers and Applications Engineers. Further you will work with the Customer Support Manager to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers
This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chefs revenue this role youll be responsible for managing one of the core drivers of the companys success our relationships with our customers. If youre excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced dynamic environment of an early-stage startup wed love to hear from you. Please note that this is a customer facing role and works during off-hours.
Shift is from Fri-Mon from 6 am - 4 pm PST
In this role you will:
Investigate customer issues triage incoming tickets with relevant data investigate to determine a fix and deploy fixes or mitigations
Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.
Track and log hardware requests part numbers and part quantities using the hardware request workflow
Are familiar with APIs and technical RaaS products and can deeply understand technical docs with ease
Have demonstrated an ability to thrive in fast-paced reactive situations while meeting core support metrics targets (e.g. CSAT SLA etc.)
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a users question put yourself in their shoes and get at the heart of their needs for a speedy satisfying resolution
Write and maintain internal external documentation: runbooks troubleshooting guides and FAQ articles based on real ticket patterns
Collaborate with Chefs Systems Support and Application teams to prioritize to resolve production blocking issues
Work with 3P Technicians to coordinate break/fix at a Customer Site
Keep customer portal tidy: maintain accurate ticket states flag duplicates and close resolved issues
Work with Chefs Customer Support Manager to improve existing performance
What You Bring:
BS in Computer Science Robotics Electrical Engineering Mechanical Engineering or a related field
Minimum 1 years experience in a customer-facing role in applications engineering deployment solutions engineering or similar roles
Prior experience in API integrations for Support tooling development
Comfort with command line interfaces and basic scripting (Bash Python JavaScript)
Demonstrated track record of shipping products quickly and efficiently
Able to work independently and with minimal supervision
Ability to travel at least 20% of your time is required
Must be available to work a flexible schedule to support customers including on-call hours
Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
Strong communications and project management skills to recognize communicate and properly document product issues complaints and improvements
Preferred:
Bilingual English/Spanish - A large number of our customer on-site teams operate in Spanish
$90000 - $120000 a year
Chef is an early-stage startup where equity is a major part of the compensation package. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range individual pay is determined by additional factors including job-related skills experience and relevant education or training.
In addition to salary and early-stage equity we offer a comprehensive benefits package that includes medical dental and vision insurance commuter benefits flexible paid time off (PTO) catered lunch and 401(k) matching.
Chef Robotics is solving one of the hardest problems in AI and robotics and we ship. Our robots are in production today generating real data that trains the next generation of food AI. Backed by Kleiner Perkins Construct Bloomberg Beta and Promus Ventures and built by a team from Cruise Zoox Google Tesla and Amazon Robotics were scaling fast with multiple multi-year enterprise contracts. If you want to build physical AI with real-world deployments and real impact Chef is the place.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Chef Robotics is accelerating the deployment of intelligent machines in the physical world starting with food production the sector facing the largest labor shortage in the U.S. with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles cant be offshored making robotics essential to kee...
Chef Robotics is accelerating the deployment of intelligent machines in the physical world starting with food production the sector facing the largest labor shortage in the U.S. with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles cant be offshored making robotics essential to keeping production onshore and strengthening Americas manufacturing base.
Our AI-powered robots automate food prep and assembly in commercial kitchens and food manufacturing and have already produced over 110 million meals in production generating the worlds largest proprietary dataset for deformable food manipulation. Backed by investors including Kleiner Perkins Construct Bloomberg Beta and Promus Ventures and built by a team from Cruise Zoox Google Tesla and Amazon Robotics Chef is rapidly scaling with multiple multi-year contracts and a mission to put an intelligent robot in every commercial kitchen.
About the Role
Chef is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. Youll work from our SF office monitoring and responding to support requests that come in through Slack Microsoft Teams our web portal email and phone; triaging troubleshooting remotely documenting and escalating issues across our deployed this role youll work in the office communicating with customers operations teams to understand issues on site triage incoming tickets with relevant data investigate to determine a fix based on playbooks and deploy fixes or mitigations. When help is needed you will lead escalations to Systems Support Engineers and Applications Engineers. Further you will work with the Customer Support Manager to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers
This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chefs revenue this role youll be responsible for managing one of the core drivers of the companys success our relationships with our customers. If youre excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced dynamic environment of an early-stage startup wed love to hear from you. Please note that this is a customer facing role and works during off-hours.
Shift is from Fri-Mon from 6 am - 4 pm PST
In this role you will:
Investigate customer issues triage incoming tickets with relevant data investigate to determine a fix and deploy fixes or mitigations
Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.
Track and log hardware requests part numbers and part quantities using the hardware request workflow
Are familiar with APIs and technical RaaS products and can deeply understand technical docs with ease
Have demonstrated an ability to thrive in fast-paced reactive situations while meeting core support metrics targets (e.g. CSAT SLA etc.)
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a users question put yourself in their shoes and get at the heart of their needs for a speedy satisfying resolution
Write and maintain internal external documentation: runbooks troubleshooting guides and FAQ articles based on real ticket patterns
Collaborate with Chefs Systems Support and Application teams to prioritize to resolve production blocking issues
Work with 3P Technicians to coordinate break/fix at a Customer Site
Keep customer portal tidy: maintain accurate ticket states flag duplicates and close resolved issues
Work with Chefs Customer Support Manager to improve existing performance
What You Bring:
BS in Computer Science Robotics Electrical Engineering Mechanical Engineering or a related field
Minimum 1 years experience in a customer-facing role in applications engineering deployment solutions engineering or similar roles
Prior experience in API integrations for Support tooling development
Comfort with command line interfaces and basic scripting (Bash Python JavaScript)
Demonstrated track record of shipping products quickly and efficiently
Able to work independently and with minimal supervision
Ability to travel at least 20% of your time is required
Must be available to work a flexible schedule to support customers including on-call hours
Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
Strong communications and project management skills to recognize communicate and properly document product issues complaints and improvements
Preferred:
Bilingual English/Spanish - A large number of our customer on-site teams operate in Spanish
$90000 - $120000 a year
Chef is an early-stage startup where equity is a major part of the compensation package. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range individual pay is determined by additional factors including job-related skills experience and relevant education or training.
In addition to salary and early-stage equity we offer a comprehensive benefits package that includes medical dental and vision insurance commuter benefits flexible paid time off (PTO) catered lunch and 401(k) matching.
Chef Robotics is solving one of the hardest problems in AI and robotics and we ship. Our robots are in production today generating real data that trains the next generation of food AI. Backed by Kleiner Perkins Construct Bloomberg Beta and Promus Ventures and built by a team from Cruise Zoox Google Tesla and Amazon Robotics were scaling fast with multiple multi-year enterprise contracts. If you want to build physical AI with real-world deployments and real impact Chef is the place.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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