Senior Manager, Strategic Operations & Change Management, Intelligent Talent Acquisition

Were looking for a strategic leader who will challenge our thinking and reshape how ITA operates. As Senior Manager Business Operations & Change Management for Intelligent Talent Acquisition youll serve as the strategic thought partner to our senior leaders and the architect of how the organization executes adapts and scales.

This isnt a traditional BizOps role. Youll own the mechanisms that enable ITA to execute with clarity but more importantly youll own the system that makes organizational change stick. Youll build a closed-loop change management capability that ensures alignment at the top translates into consistent behavior at the team level. Within your first 3-6 months youll take ownership of ITAs strategic planning cycle stand up the change management system and begin deploying embedded change leads across ITAs key domains.

Were looking for someone who has built operating systems from scratch led change that actually stuck and delivered measurable results at scale. If youve ever been frustrated by organizations that agree on a direction and then dont follow through this is the role where you fix that.

Key job responsibilities
Strategic Operations & Business Rhythm:
Own ITAs strategic planning cycle: OP1 Goals Projects Accountability
Lead the business cadence including weekly monthly and quarterly reviews for Director and VP-level leadership
Design and maintain operating mechanisms that enable clear execution and sustainable scaling across all verticals
Monitor org health staffing models delivery velocity goal alignment cost-per-product trends
Prepare decision documents and anticipated questions for senior leadership reviews
Drive adoption of team tenets and operating models and inspect whether theyre actually being used

Change Management & Organizational Effectiveness:
Build and own ITAs closed-loop change management system: Signal Detection Validation Implementation Feedback Institutional Learning
Detect the need for change through data AND perception both are signals
Validate high-stakes changes before scaling; move fast on lower-stakes changes. Not everything needs a pilot everything needs a clear rationale.
Ensure every change has a named owner persona-specific communication and visible leadership inspection
Close feedback loops visibly silence is not an option
Monitor change fatigue and advise leadership on sequencing
Manage 4 CM Domain Leads embedded across ITAs key areas

A day in the life
You might start by reviewing WBR data not just the numbers but whether the mechanisms producing them are working. Youll check in with your domain lead whos surfacing signals that a process change isnt landing as intended. Youll prepare a quarterly business review translating delivery health and goal progress into a clear narrative with recommendations. Youll challenge the teams assumptions about why a pilot isnt working. Youll close the day updating learning mechanisms and adjusting Q3 sequencing based on organizational capacity.

About the team
ITA Business Operations & Change Management is the operating system for Intelligent Talent Acquisition the organization that builds the products science and technology behind Amazons hiring. BizOps tells leadership whats happening and why. Change Management ensures that when we decide to do something about it it actually happens.

This role reports to the Chief of Staff & BizOps Lead and directly manages 4 CM Domain Leads. Were building something new not inheriting a mature function. If you want a playbook handed to you this isnt the role. If you want to write the playbook keep reading.

- Bachelors degree
- 7 years of program or project management experience
- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of managing analyzing and communicating results to senior leadership experience
- 3 years of direct people management including managing managers or senior individual contributors experience

- Experience implementing repeatable processes and driving automation or standardization
- Experience in management consulting strategy technology venture capital or a related industry
- Masters degree in Business Administration or a related field
- 8 years of complex cross-functional change management experience
- 8 years of change management experience
- Experience building and leading teams in a matrix/managed culture
- Experience building operating models or strategic planning systems from scratch

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 151400.00 - 204800.00 USD annually