BDC Agent

Tom Wood Toyota is looking foraBDC Agentto join our team onsite in Whitestown IN. The ideal candidate will bring their excellent phone skills personable demeanor hospitable attitude and will contribute to creating a positive and transparent buying experience for our valued guests.

Responsibilities:

• Respond promptly to inbound leads from phone calls internet inquires emails texts and chats

• Make outbound calls to follow up with sales leads unsold prospects and existing customers

• Schedule and confirm appointments for the sales team

• Gather and accurately document customer information in the CRM

• Follow dealership scripts processes and lead-handling standards

• Maintain consistent follow-up with prospects according to BDC guidelines

• Coordinate with sales managers and sales consultants to ensure smooth handoffs

• Provide customers with basic vehicle information pricing guidance (as directed) and dealership policies

• Meet or exceed daily weekly and monthly performance goals (calls appointments set/shown conversion rates)

• Ensure a positive professional and customer-focused experienceat all times

• -Valid drivers license with clean driving record

Qualifications:

• Professional with excellent communication and customer service skills with friendly and personable demeanor

• Exceptional phone etiquette and active listening abilities

• Has strong organizational skills and the ability to multi-task

• Maintainsa high levelof customer service; always being positive and outgoing

• Team-oriented and flexible; willing to learn

• Has strong computer and internet skills; including Microsoft Office

• Previoussales experience is a plus

• Enthusiastic and motivated team player

• Required-valid drivers license with clean record

Benefits:

• PTO & Vacation

• Paid Holidays

• Medical

• Dental

• Vision

• 401k with Company Match

• Life

• Disability

• Training

• Tuition Reimbursement

• Service Awards

• Career Advancement

• Wisely &DailyPay

About Tom Wood Group

The Tom Wood Group is proud to be family-owned and locallyoperatedfor over 50 years. Since our start in 1967 the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values:Humbly Confident Passionately Driven Sincere Desire to Help Others and Uncompromising Integrity