Principle Program Manager (Organizational Voice), Intelligent Talent Acquisition

Can you explain what a complex technical organization does in a way that makes engineers proud executives confident and the outside world curious Do you see communications not as a support function but as a strategic lever one that shapes how an organization is perceived funded and trusted Do you have the instinct to find the story inside the data and the craft to make it land with any audience If so this is the role.

Intelligent Talent Acquisition (ITA) builds the products science and technology behind Amazons hiring. The work is sophisticated. The impact is massive. And almost nobody outside ITA can articulate what we do or why it matters. Thats the problem youll solve.

As Principal Strategic Communications & Organizational Voice youll own how ITA tells its story internally to Amazon leadership and partner organizations and externally to the broader talent and technology community. This isnt writing newsletters. Youll build a communications program from scratch: defining ITAs narrative creating content that establishes credibility and earns organizational leeway and ensuring that every major initiative result and change is communicated in a way that resonates with the right audience at the right level. You wont just craft messages youll build the capability scale through others as the function grows and establish mechanisms that outlast your individual involvement. Were looking for someone who can architect a strategy that compounds over time.

Key job responsibilities
In partnership with Amazons Communications & Public Relations teams you will:
Define and maintain ITAs core narrative: what we do why it matters and what makes our approach different
Build ITAs internal brand across Amazon partner orgs leadership and the broader HR/TA community should understand and value what ITA delivers
Develop an external presence strategy: publications speaking opportunities thought leadership content that positions ITA as an industry leader in talent acquisition technology and science
Create original content: case studies mechanism deep-dives outcome narratives leadership interviews and team spotlights that make ITAs work visible and compelling
Partner with ITAs Director and leadership team to prepare strategic communications for VP-level reviews org announcements and cross-functional updates
Own the narrative framing for business reviews translate operational data into a story that tells leadership whats happening what it means and what to do about it
Prepare anticipated questions and strategic positioning for leadership reviews
Ensure consistency across all leadership communications one voice one story adapted for each audience
Own ITAs wiki and institutional knowledge infrastructure make it findable current and useful
Ensure every team product and initiative has a clear accessible description that a new hire or partner org could understand in 5 minutes
Build and maintain a communications calendar that aligns with ITAs rhythm of business
Partner with the Change Management team to ensure every significant change has persona-specific messaging: ICs hear what changes for them managers hear what they do differently leaders hear what they inspect
Translate complex technical or science-driven changes into clear language that builds understanding rather than resistance
Support feedback loop closure with communications that demonstrate ITA listens and responds

A day in the life
You start the morning reviewing a strategy doc from an organizational leader the content is accurate but reads like a project status update. You reshape it into a narrative that explains why this matters and what it means for the teams affected you coach the author. Mid-morning youre working on a case study about how ITAs assessment science reduced hiring defects this will be published internally first and adapted for an external audience later. After lunch you prep leaders for an executive review: the data is ready but the story needs sharpening. You reframe the narrative around three key decisions with anticipated questions and recommended positioning. You close the day by reviewing the wiki a new delivery team launched last month and their page is still a placeholder. You draft the content and send it to the delivery lead for review.

About the team
ITA Business Operations & Change Management is the operating system for Intelligent Talent Acquisition the organization that builds the products science and technology behind Amazons hiring. BizOps tells leadership whats happening and why. Change Management ensures that when we decide to do something about it it actually happens. Strategic Communications ensures that the right people understand what ITA does why it matters and whats changing.

This role reports to the Chief of Staff & BizOps Lead. Youll partner daily with the Strategic Operations & Change Management Lead People & Org Health and the CM Domain Leads. Youll work directly with ITAs and ATSs leadership team on executive communications.

This function doesnt exist yet. Youre not inheriting a comms calendar and a template library. Youre building ITAs voice from scratch and if you do it well other orgs will ask how you did it.

- Bachelors degree or 7 years of work experience
- Experience conveying complex technical concepts to both technical and business audiences
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- 5 years of digital content management communications or content strategy experience

- Experience in talent management organizational network analysis and organizational design and development
- Masters degree in communications marketing advertising or business

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 137600.00 - 186200.00 USD annually