GermanSpeaking Junior L1 Support Specialist (Graduate Freshly Graduated)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
What success looks like in this role
As a Junior Service Desk Level 1 Agent you will be the first point of contact for end users of one of the worlds largest Quick Service Restaurant (QSR) brands. You will support users via phone chat web and email providing friendly accurate and efficient technical assistance.
This is an entrylevel role ideal for graduates or earlycareer candidates who are motivated to start their IT or customer support career in an international environment with a strong focus on German and English communication and continuous learning.
Responsibilities
Incident & Service Request Support
- Receive and log incidents and service requests through phone chat web and email
- Perform basic troubleshooting using existing documentation and knowledge bases
- Aim for First Contact Resolution (FCR) whenever possible
- Escalate more complex issues to higherlevel support teams with clear and accurate information
- Support ticket followups and ensure proper documentation and closure
- Learn and follow defined SLAs KPIs and quality standards
Customer Support & Communication
- Act as a single point of contact for users during the incident lifecycle
- Provide polite clear and helpful support in German and English
- Keep users informed about ticket status and next steps
- Build confidence in communicating with international stakeholders
You will be successful in this role if you have:
You will be successful in this role if you have:
- Fresh graduate status or entrylevel experience (IT business languages or similar fields are welcome)
- Strong German and English language skills (minimum B2 C1 is an advantage)
- Interest in IT technology and customer support
- Basic understanding of IT concepts (Windows applications hardware network basics) training will be provided
- Good communication skills and a customerfocused mindset
- Willingness to learn ask questions and grow in a fastpaced environment
- Attention to detail and openness to feedback
Experience with Service Desk POS/KDS systems or QSR environments is an advantage but not required.
Unisys Customer Service Team is for you if you would like to:
- Start your career in an international diverse environment
- Receive structured onboarding and continuous training
- Work with supportive teammates and experienced mentors
- Be part of a company with strong ethical values
- Access internal career development programs and explore multiple IT career paths
- Improve both your language skills and technical knowledge
What do we offer
- Hybrid working model
- Monthly gross 44200 HUF cafeteria (independent of working hours)
- Fixed extra language allowance
- Private Health Insurance Premium Package after 6 months
- Home office allowance
- A supportive team continuous learning and longterm career opportunities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Junior IC
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
