HR Operations Specialist, Tour Staff & Employee
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Lets go on an adventure together!
Hey there were G Adventures. Were one of the worlds leading small group travel companies and weve always believed that travel isnt just about where you go its about how it changes you.
For the last 35 years weve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention as few selfie sticks as possible. Just real humans travelling your heart out across the world with open minds and a non-stop desire to make our planet better simply by exploring it.
At G Adventures our DNA (or GNA if you will) is built on belonging where bringing your authentic self to work every day isnt just accepted its downright celebrated. For our office crew you wanna rock a t-shirt with your dogs face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and weve got you. Wanna spend your days with people you genuinely like Us too and were pretty sure youll fit right in wherever that is.
Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate freakishly talented one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit We think so too and were already way too excited to meet you.
About The Role:
The HR Operations Specialist plays a critical role in supporting the full lifecycle of both G Adventures Employees and Tour Staff (Chief Experience Officers - CEOs). This position is a 50/50 split between corporate employee recruitment/onboarding and the specialized management of independent contractors (CEOs). You will ensure operational excellence by managing data integrity in HRIS systems (Workday and Polaris) overseeing complex background check processes and acting as a key liaison between Global Talent Regional Operations and external vendors.
Key Duties & Responsibilities
Talent Acquisition & Recruitment Support
Partner with hiring managers globally to facilitate recruitment discussions and provide guidance on talent acquisition strategies and best practices for both employees and tour staff.
Support managers in the local administration of contracts ensuring compliance with regional regulations and talent systems.
Collaborate with the Global Talent team to provide regional perspectives that inform global recruitment initiatives.
Onboarding & Employee Lifecycle Administration
Systems Management: Maintain data integrity across Workday and Polaris ensuring electronic files reports and records for both employees and contractors are accurate up-to-date and compliant.
Background Check (BGC) Administration: Execute the end-to-end BGC lifecycle including vendor management (Certn) follow-ups on delays troubleshooting Polaris integration issues and managing the exception process for pending results on upcoming trips.
Frontline Support: Manage Talent inboxes and service tickets for all regions providing timely assistance on policies and procedures and escalating complex queries as needed.
Training & Development: Proactively facilitate (and/or design/update) Workday training and knowledge refreshments for new staff and managers particularly ahead of peak recruitment seasons.
Lifecycle Documentation: Keep up-to-date Talent related documents (such as EAP flyers) manage the administration of employment/service verification letters immigration/visa tracking and offboarding processes (including exit interviews and asset collection).
Compliance: Monitor and enforce compliance with freelance contractor policies including health and safety regulations and contract practices.
Performance & Compensation Support
Performance Monitoring: Assist with CEO performance management by reviewing Professionalism Reports and escalating concerns to regional leadership.
Compensation and Benefits Admin: Assist in the administration of compensation programs including the management of freelance contractor perks and discount programs.
Process Improvement & Project Support
Collaborate with Talent and Operations teams to scope out solutions that increase efficiency and streamline global operations.
Provide CEO Program Support by creating and maintaining new position interviews and HireVue assessments
Assist in the development revision and implementation of tour staff policies CEO Agreements & Schedules maintaining key resources like the CEO Field Guide Galaxy Job Aids and Operations Resource site.
Support the Marine Coordinator with issues related to contracting and independent contractor documentation as needed.
Skills & Experience
Post-secondary education in Human Resources Business Administration or a related field.
23 years of experience in HR Operations Talent Acquisition or a related People Services role ideally within a global or multi-regional organization.
Intermediate to advanced proficiency in HRIS platforms (Workday and Polaris preferred) with a proven ability to manage complex data entry system troubleshooting and reporting.
Technical Aptitude: Strong proficiency in Microsoft Office Suite specifically advanced Excel skills (Pivot Tables VLOOKUPs) for data auditing and reconciliation.
Vendor & Process Management: Experience managing third-party background check vendors and a track record of meeting strict operational deadlines.
Compliance Knowledge: Foundational understanding of global employment laws and independent contractor regulations.
Analytical Thinking: Ability to review performance data (e.g. Professionalism Reports) and proactively escalate risks or trends to leadership.
Communication: Exceptional written and verbal communication skills in English with the ability to provide consultative support to managers across different cultures and time zones.
Judgment & Discretion: Demonstrated ability to handle sensitive information and manage high-stakes exception processes with sound logic and confidentiality.
Continuous Improvement: A self-motivated mindset with experience in streamlining workflows and enhancing operational efficiency.
Additional information
Base Salary Hiring Range: $55000.00 - $65000.00 CAD annually
Final salary offered will fall within the posted salary range and will vary based on the candidates skills experience and qualifications
Note:
This is a recruitment posting for an existing vacancy.
What Do We Offer You
Competitive Total Rewards Package including exclusive travel perks!
Additional days off including on your birthday!
Vacation time for you to recharge
Enhanced Parental Leave
Meaningful Employee Recognition Program
Learning and Growth Opportunities
Employee Resource Groups
*Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Required Experience:
Staff IC
About Company
Experience authentic adventures in over 100 countries with G Adventures. Creating unforgettable small group experiences for over 30 years. Book now!
